RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

My loan was recently moved to RoundPoint and I can't get ahold of anyone there. I found an email to email them at and it's been over a week since I sent it...still no response. Their horrible phone system doesn't get you to a real person. When you click on the option to hold, it hangs up on you. This experience is horrible. I had no issues with my prior mortgage holder as I could always reach a real person.

I am deeply dissatisfied with the level of customer service and correspondence I have received from RoundPoint Mortgage Servicing while addressing a credit dispute. Over the past month, my attempts to resolve the issue have been met with a lack of communication, incorrect and inconsistent information, and an erratic escalation process. The inadequately trained customer service agents and supervisors have only added to the challenges. It is concerning that a company of this magnitude is allowed to handle such critical services for customers nationwide. The absence of timely and effective communication from RoundPoint Mortgage, coupled with their poor and inadequate practices, has had a significant impact on both me and my family. It is disconcerting to witness such shortcomings from a company responsible for servicing mortgages, a crucial aspect of everyone's life. The lack of responsiveness and questionable practices raise serious concerns about the reliability and integrity of RoundPoint Mortgage in handling such vital financial matters.

My mortgage has been bought by 4 different companies; Round Point Mortgage has been the most difficult to work with by far! No custom payments beyond the 15th of each month, if you are auto payment DO NOT choose 13th-15th because if it is not in their account, they will charge you a late fee without notification (holidays and weekends play a factor). This was never the case with other companies. Also, my home was appraised by a certified appraiser, and I wanted to use that to remove the mortgage insurance. I was told no because they needed to use their own appraiser. Talk about money grab and not sure how that's legal. Please sell my loan ASAP.

Do NOT do business with this company. They bought our mortgage and since then, we have not had one correct mortgage statement. We have until the 16th of each month before we are "late". They blame us for not mailing our mortgage earlier because their system sends out statements on the 6th or some bs. NOT ONE CORRECT STATEMENT IN A YEAR!

Listen to what I had to say and the confusion

The person who called me began to raise his voice at me on the phone,

The representative was respectful, courteous, and knowledgeable.

Never use this company if you can avoid them. Unfortunately, I have no choice. My loan was sold to them, and they are at least 30 years behind my old mortgage company. No app (but they just told me they are supposedly finally making one), such a difficult website to navigate. Their latest ridiculousness is that they are charging me to buy homeowners insurance even though I already have my own. They asked for proof, which I provided. A few days AFTER they received the verification is when they decided to purchase the insurance. Just stay away if possible. Worst customer service.