RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

We recently fell on hardship so we applied for assistance. Our mortgage payment has doubled over the last 5 years. The process took weeks. Which is normal but we didn't recieve any letters or phones calls or emails in response to the information we sent it. They waited till the last few days of their 14 reply period to reach out. When I called to accept their offer of flex modification , the representative was very rude and short with me. She tried to pressure me in to making a payment right then and our payment wasn't due till October. She refuse to talk to me at first. Then when I've already given them the story and time lime she asked for it again , when I started explaining she then got an attitude and said " maam its a yes or no question" but asked for details on the situation. I got off the phone with her as fast as I could. I am calling back to make sure the information was recieved properly because she treated me like garbage and I believe it was because we needed help. Isn't the goal to help people keep their homes and good customer service. Im not happy with my experience this last phone call at all.

The people on the phone are generally helpful, however, I am having difficulty getting automatic payments taken out of my bank for mortgage payment. I sent the form in early July 2024 and was supposed to go into effect for August. However, unbeknownst to me, it never went though, and after vacationing in September, I came home and discovered that I had missed two months payment. I paid this immediately but was still reported to credit board. I appealed this and was told that I would receive a response but never did. I called a couple months later and found out my request was rejected. On that same call, I requested the auto withdrawal be processed and called today and found out it still hasn't been processed..

Update - still waiting for that outreach - all have rcvd from Roundpoint since the promise of outreach is a marketing email about their new logo. ~~~~ Avoid if possible. They make the smallest of things like adjust an ACH date or amount a monumental task. I should not have to fill out forms and fax another voided check when all I want to do is adjust the date. I also should be able to click a button and cancel my ACH if I decide I want or need to mail a check. Its 2024, almost 2025, figure it out.

I took am not happy with Roundpoint Mortgage. I don not have them by choice, they bought out my previous mortgage. I'm very good with math and figuring things out, however instead of my payment going down about $20 it is going up $10. I would up paying more into escrow for the past year and figuring it was caught up. We have our house on the market, hopefully it will sell soon. I will never have this company again.

I'm specifically writing this review because of the ridiculous login hoops I have to jump through to pay my mortgage every single month. Each time, the system refuses to recognize my password, therefore I have to choose 'forgot' and reset it. It's a huge PITA. Just set up two factor authentication and leave the passwords alone -- total waste of my time.

Unfortunately none cooperative very difficult getting answers to requests that was asked ten days earlier, confused if they sent the response by email or not, NO verbal answer to the request. Charging my account for something I haven’t receive any response.

After mortgage was transferred to RoundPoint from Mr. Cooper it took considerable time to get into the Online portal to manager my Monthly auto pay with additional Prinicial payment. Since the initial frustration with the transfer process things were good. I have now submitted 3 requests for a Pay Off quote (2 online and now 1 through the Automated Phone Tree). I have not seen any communication that there was issues processing the request or a payoff quote. Seems they just want to get another month of Interest from our Loan instead of letting us Own our home.

I just had surgery for to cure my cancer and wanted to defer 1 mortgage payment due to my need to recover for 5 weeks and wanted to offset my loss of pay without negatively impacting my credit and my standing with my mortgage company. Their solution, not pay, go into forbearance, hurt my credit and then maybe we can help. Very disheartening! I take pride in my credit and reached out prior to being late on my payment due to a horrible diagnosis. The person was all business, lack of compassion and zero critical thinking skills. It was, this is how we operate, tough luck, we don’t care. But thanks for choosing us as your lender. They bought my mortgage because I was not a risk due to my great credit rating let’s not fool ourselves and furthermore I’m going back to work next month and it will be business as usual. This is something I won’t forget because I know there are mortgage companies that actually work with their good standing clients.