RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

Website showed dispersed check on 11/20 Never received Talked to person btwn holidays Said they could send new one 1/16 Filed complaint 1/16 because new check not on the website A representative called and said she printed and sent another one to expect in 5 days Received a check 1/23 with postmarked envelope 1/19 Deposited check Check returned by my bank on 1/25 Now, I am being hit with penalties at my bank Filed another complaint on website because I haven't been able to call a human at the company since the payoff No calls from a representative This has now cost me money and sabotaged my checking account

My loan was transferred from FlagStar to Roundpoint last August. Because I was ahead on my payments, whenever I tried to make another payment they credited it to principle which I had discussed with them when they acquired the loan. They assured that they would go to regular payments. Now I find out that I haven't made a payment for months and all of the months I was ahead are being used up. I can accept that there may have been a misunderstanding, however I have tried numerous times to talk to someone there and all I get is their menu, regardless of what numbers I call. When I can't find a solution using their menu options, it hangs up on me. I JUST NEED TO TALK TO A PERSON!

A horrible company and terrible customer service. You can not get a person on the phone. I assume with all the complaints they have that is why no one will answer the phone. Worst company ever.

Can not talk with a representative! I have tried several and sent emails and have not received any replies from them at all After two weeks of calling!!!!What kind of company does not have a way of communicating by phone!!!!!! I’ll be looking for a new mortgage company. Poor, very poor customer service!!!!!!!!

There is no live support for Roundpoint, You leave a number and they never call back. The reversed my payment and never let me know , fortunately I looked on the website at my autopay and it was cryptic. They are the worst mortgage servicer ever. they are like a collector who'll beat you up and screw you just to get the vig. No quicken support either. Seems like a boiler room operation. I'll refinance to just stop using them . AWFUL!

I have had nothing but problems with Roundpoint since my mortgage was transferred to them 7 months ago. They couldn't get my insurance paid, and when they finally did they only made the initial installment. Then they didn't pay the following installments resulting in late fees and near cancellation of my policy. They paid the wrong tax amount, and when I called I had to walk their rep through how to get to my tax bill on the county website. I feel like I have to babysit sit them at every turn.

My loan was transferred over to RoundPoint about 5 months ago. I needed payment verification from the last 5 months sent to me. Their website does not have this functionality. I called in and requested for this to be emailed to me. They said 1-2 days for a simple email receipt. I waited thinking I would receive the email in 15 minutes as my previous servicer was able to provide me prompt and great service but RoundPoint said 1-2 days for an email to be sent. Unbelievable. This is 2023 you can take my mortgage payments but you can't provide customer service when I need you RoundPoint... pathetic, disgusted and very upset with RoundPoint you cannot provide a simple service in an efficient manner.

This company has no customer service to speak of, we have tried calling and utilizing the call back feature and calling and waiting on hold for over 5 hours and never gotten through to a live person. They fact that they want you to email them at "socialmedia@roundpoint" is a total joke and tells you that they probably have a 15 year old reviewing anything if at all. They also will try to force auto pay down your throat and change the due date for your mortgage to two weeks sooner than it has been for all the other servicing companies. It is absolutely worth refinancing for a higher payment to get away from this company.