RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

I'm specifically writing this review because of the ridiculous login hoops I have to jump through to pay my mortgage every single month. Each time, the system refuses to recognize my password, therefore I have to choose 'forgot' and reset it. It's a huge PITA. Just set up two factor authentication and leave the passwords alone -- total waste of my time.

They transferred my mortgage from Flagstar Bank to Roundpoint LLC in 2023. And it took until April of 2024 to get things right and me had to pay late fees because they tried to blame it on my bank telling me that my bank being a month late every time, this is ridiculous and I had to pay late fees, when my AUTOPAY pays on time as it has done it for years. I had owned a house for 26 years and never have a problem with it.

Not sure how they can still legally operate with all of the shady tax escrow scams they pull. Impossible to reach a live person, no chat or anything. Read your mortgage statements carefully these guys are predators.

I’m really disappointed to be a RoundPoint customer. I would never suggest this terrible company to anyone. We have had a lot of problems with misapplied funds. Even when we tried to call their helpdesk, send them emails, and requested that they solve the issues, they wouldn't resolve anything. I have made payments twice a month, and for some reason, RoundPoint has made incorrect decisions, applying each payment differently. The first payment is for the monthly mortgage, and the second is applied to the principal. As a result, I have had a few missed monthly payments which have been accumulating every month since we became RoundPoint customers. So, I requested that the RoundPoint customer help department resolve all the misapplied funds and recalculate my current balance. I even sent them a signed bi-weekly application form. We have never received a response, either by email or phone call, just to confirm that everything is being addressed, they understand the problem, and they are doing their best to resolve it. Instead, I still have to call them every week and engage in absolutely useless conversations over the phone, trying to fix the misapplied funds and stop the accumulation of debt on our balance. Now we know that RoundPoint is the most terrible mortgage company we have ever dealt with. 🤬🤬🤬 🤬🤬🤬

I recently had the pleasure of interacting with one of RoundPoint Mortgage's stellar customer service representatives, and I must say, the experience was nothing short of exceptional. From the moment I reached out for assistance, Carolyn exuded warmth and professionalism. Her pleasant demeanor immediately put me at ease, and it was evident right away that she genuinely cared about helping me resolve my inquiries. Not only was Carolyn incredibly pleasant to converse with, but her competence shone through every step of the way. She demonstrated an impressive depth of knowledge regarding the insurance claim process, effortlessly addressing all of my questions and concerns. What truly set her apart, however, was her evident passion for her job and the company she represents. It was palpable in every interaction that she takes immense pride in her work and genuinely believes in the value that RoundPoint Mortgage delivers to its customers. This level of enthusiasm is incredibly rare to encounter, and it made the entire experience all the more delightful. Overall, my experience with Carolyn was nothing short of amazing. In a world where exemplary customer service often feels like a distant fantasy, encountering someone as exceptional as her was truly a breath of fresh air. Her pleasant demeanor, unparalleled competence, and genuine passion for her job and the company she represents make her a true asset to RoundPoint Mortgage. I cannot thank her enough for her outstanding assistance, and only hope the company she works for also recognizes her value to them as a business and their customers. Kudos Carolyn!

My mortgage loan was sold to this company mid last year - 2023. It took them 6 months to develop a full website to service the loans. Started off with a payment portal only because they were likely under capitalized to begin with. And when the site was developed it couldn’t talk to the portal so you had to set up a fresh. Been paying the same rate since they assumed the loan. All of a sudden on March 1, I logon to pay and my rate has increased by $900 a month. No prior communication. After 3 calls (and the last one late in the evening this past Friday), I finally get through to someone who proceeds to tell me that RoundPoint simply recalculated my payments based on an estimate previously prepared by the prior loan servicer that of course had not been mailed to me prior to the sale. He told me they sent me the re-estimate 30 days prior to initiating this increase. I of course never received a notice in any form of any increase! The rep promised to email such notice to me. Of course I have not received it. I now am in a flight or fight situation which is not likely a winner for me given that my interest rate is significantly lower than the rates today! This company feels like it’s desperate for capital to me and I’m a pawn in its plan to recover its investment! WARNING Don’t volunteer to do business with these folks. It’s tough enough when you’re forced to because they picked you up in a sale. I will be reporting my situation to every regulator with any semblance of jurisdiction ( if the republicans have left any of those in tact! Lord help us!!!).

ZERO STARS..... Horrible horrible company... customer service representatives are useless good for nothing, each time i call im on the phone for over 45 minutes and the issues are still not resolved. No one knows what they are doing and horribly rude customer service representatives. Kendra from triage dept was extremely rude and spoke over me the whole time not addressing the issue and put me on hold for ever. Hate Roundpoint mortgage

These guys are virtually useless. I think they're literally a "virtual" company with TERRIBLE TERRIBLE TERRIBLE service. They can't even fix their database or even empty their PO Box. TERRIBLE!!!