RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

Today, August 24, 2021, marks the one-year anniversary since I refinanced my conventional home mortgage held by RoundPoint Mortgage Servicing Corporation. I am still waiting for the return of the $3839.24 that had been held in escrow. I have called and emailed RoundPoint no fewer than 25 times over the past year and have wasted at least a dozen hours (maybe 2 dozen) in efforts to get back my money. RoundPoint claims they sent me a check (on November 2, 2020). The fact is that I never received that check. For months I have been jumping through the hoops they have put before me. I have called and emailed my “Customer Advocate Specialist” countless times. She just continues to stonewall me, saying she is expediting the matter and that she is waiting to hear back from their fraud department, or that it’s still being processed, or asks me to fill out more paperwork (often the same form yet again). Their treatment of me and my case has been utterly unforgiveable. I honestly believe they are guilty of embezzlement.

It is a pleasure to do business with this company. When they bought our mortgage from Prime-lending I thought it would be a hassle, but it turned into a nice experience and great customer service. More than that, when we all got in this unprecedented time and our family lost more than half of monthly income they were, and still are supporting us with different options to help our family to pass through. It’s hard to realize what could’ve happened without this assistance and their special short and long term plans. Your help and care are greatly appreciated. And thank you for your excellent customer service over the phone. I’ve made numerous phone calls on a variety questions and in different times and the associates were very knowledgeable and patient, professional and helpful.

Roundpoint Mortgage Servicing was our Mortgage Holder and in May of 2018 they sold our Mortgage. In February, a payment that was supposed to go to our new mortgage service provider was inadvertently sent to Roundpoint. When I learned about this I called them immediately and they said it would be 30 days before it would be sent back. I was upset but oh well, my mistake. After hearing that and letting 30 days pass, I called to see what happened and they said "we never received money from you". Now I'm mad. I eventually got an email saying that the money was sent electronically on March 21st. Still don't have it and just found out that it will be yet another 30 Business days before I get it back. Don't ever do business with these folks. Like I had a choice. In my opinion, this is unscrupulous business practice.