RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

My loan was transferred to Roundpoint Mortgage in November 2023, and from the very beginning, I've encountered nothing but problems. In July 2024, I received a notice stating I didn't have wind coverage. Despite sending in multiple copies of my homeowner's policy, Roundpoint continued to send me notices and eventually purchased a policy without my consent. They withdrew nearly $2,000 from my escrow account, which I believe is completely unauthorized. The level of miscommunication and incompetence at Roundpoint is absolutely unacceptable. I've tried to resolve this issue multiple times, but they seem completely unwilling to listen or take responsibility for their mistakes. I strongly advise anyone considering Roundpoint Mortgage to look elsewhere. Their customer service is terrible, and they've caused me a significant amount of stress and financial hardship.

Impossible to communicate with. Never respond to emails and the phone reps are not helpful and rude

Your automated system is atrocious. It asks me to enter my account #, ss#, House # and zip code and it adds number or mixes them up. Every time I have tried to call this happens. It takes 10 to 15 minutes to get to a point where the system gives the option to have them call you back. Unfortunately, they don't call back.

incompetance in setting up biweekly payments, and then charging late penalties due to their mistakes!!

Have had the same problem since they took over my mortgage. This has been going on for 3 months now. Every time I call, they are going to escalate it and put in requests. Nothing ever gets corrected or happens. Their customer service is horrible I wish my mortgage didn't get transferred. I would like to delete the one star that I gave them because the email that they provided does nothing.

Just HORRIBLE!! They bought my loan already set up for auto pay and after about 8 months they stopped taking my auto payments and had me resign up on their website by a direct deposit from my bank account. On June 25th I received a confirmation letter for my auto pay, on July 2 I received a Foreclosure Options Letter, yes FORECLOSURE OPTIONS. Today I spent 2.3 hours on the phone, they never let me speak with a supervisor, trying to make a payment even though all my auto pay banking numbers were still active in my online account. After getting my account current by paying $1258.38, which should not have taken over an hour, they emailed me a payoff statement that I actually owed just $716.72 to end my mortgage loan, my last payment amount, not $1258.38. So, they had sent me a foreclosure letter over my final payment of $716.72, never telling me this was the final payment or amount I owed, only that I was in default of my last 2 months payments for $1258.38, that I could not pay through my online account that still had all my bank account information.... JUST AWFUL!!! I am so sorry if they have your mortgage!

These guys are a dumpster fire. My mortgage was sold to them, I never had to address any issues before Roundpoint got involved. They sent me a letter indicating that they did not have my insurance policy. No big deal, right? Not in dealing with these clowns. Calling them is useless, they ask you to verify who you are several times, send you on endless phone trees, and then never answer the phone. They have a webpage to upload the new insurance policy, it cannot take a file over 3.5meg. I guess the elementary school developers they have working on the website are "best price" developers or they think it's 1985. I'll mail them a 30 page policy and they can manually deal with it. Apparently they aren't smart enough to understand having online options is cheaper than labor.

My loan was recently sold this group. I had an insurance claim and sent the check to them to endorse so I can get my roof fixed. Still waiting on the check to be returned to me. I call, wait on hold forever with the insurance department. When someone finally answers they said they are having delays and even though the website says a turn around time of 5-7 business days, they say it is now more than 14 business days. When they do get around to endorsing the check, it is sent snail mail so there is no guarantee that you will actually get it.