Discover Forever Roses. Experience the beauty of long-lasting roses that never fade. Perfect for unforgettable gifts that last a lifetime, our preserved roses offer timeless elegance and make ideal gifts for any special occasion.
ROSE FOREVER (roseforever.com) has 78 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
Also known as
roseforever.com
Website
roseforever.com
Category
Home & Garden Services
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Hello Richard, we are very sorry to hear about your concern. Upon checking, both of your orders were successfully delivered—one on May 13th and the other on May 14th. If you did not personally receive them, we kindly suggest checking with household members, neighbors, or your building’s reception area, as sometimes couriers leave packages in a safe spot.
If you are still unable to locate the deliveries, please reach out to us at [email protected]
with your order numbers, and we will be happy to assist you further.
Best,
Rose Forever Team
LB
Latonia B.
Like many others I have an email…
Like many others I have an email confirmation that my order shipped on 5-5-2025 but it’s still showing USPS awaiting in NJ. I paid for 2 expressed delivery. I should have just ordered locally and read these reviews. Fortunately, I can dispute on my credit card if it’s not delivered in the specified time when I paid for extra shipping charges.
Response from ROSE FOREVERSep 16, 2025
Hi Latonia, we’re truly sorry for the delay and the frustration this has caused. Please know that once a package is handed to the courier, tracking updates may take some time to appear, depending on when the courier scans it at their next facility.
We are happy to inform you that we have process shipping refund for this order. Please be assured that your feedback has been shared with our team so we can address the concerns you raised and improve our processes moving forward.
Thank you for bringing this to our attention, and again, we are truly sorry for the inconvenience.
EH
Edward H.
Absolutely the worst company ever
Absolutely the worst company ever! I’ve been ordering from Venus, saw an ad for this company. Been 10 days still have not received flowers with express shipping. And their help department just came up with excuses!!!! Stay away
Response from ROSE FOREVERMar 24, 2025
Hello Edward, thank you for sharing your feedback. We are truly sorry to hear about your disappointing experience with your recent order and the shipping delays. I completely understand your frustration, especially after paying for expedited shipping with the expectation of timely delivery.
We have processed the shipping refund for your order on March 19th. You should be able to receive a refund notification by then. Once again, we are very sorry for the inconvenience this may have caused you.
Best,
Rose Forever Team
LD
L.Dennis
Disappointing Experience
Disappointing Experience
I would not recommend purchasing from Rose Forever due to their lack of professionalism and poor customer service. If you need an item delivered within a specific timeframe, do not waste your money paying extra for expedited shipping—you won’t receive it on time.
I paid for UPS 2-DAY AIR, with a guarantee that my order would arrive promptly. Not even close. With my order placed five days in advance, the delay was clearly on their end, not the parcel carrier. At the very least, they should have reimbursed me for the additional shipping costs, but Melanie refused to take any responsibility or offer a resolution.
I should have listened to other negative reviews and chosen a company that values its customers and stands behind its service. If you’re considering ordering from Rose Forever, I strongly suggest looking elsewhere for a company that truly prioritizes customer satisfaction.
Response from ROSE FOREVERMar 17, 2025
Hello Dennis, thank you for sharing your feedback. We are truly sorry to hear about your disappointing experience with your recent order and the shipping delays. I completely understand your frustration, especially after paying for expedited shipping with the expectation of timely delivery.
We have checked your order, and it shows that you placed it on March 7, 2025 at 9:06 pm. Please note that we have a 24-hour processing time excluding weekend as no courier will be able to pick up the packages during weekends. For this, we have arranged your order on Monday with the tracking number 1Z0179WE0230144963 via UPS 2 day air. Once the package is processed, the courier needs to scan it before the tracking number is updated. The delivery date begins to count once the courier scans the package. As a result, your package is scheduled for delivery on Thursday, March 13, 2025. We have also indicated this in our FAQs at https://roseforever.com/pages/shipping-returns
To make it up to you, we’d like to offer a $25 gift card for your next purchase. We appreciate your understanding and hope to serve you again.
SA
Sam
Valentines Order
Ordered from them 3 large orders. The last one for Valentines and paid an extra fee. The order was delivered 2 days after valentines and when I reached out to address it, I was ignored.
Response from ROSE FOREVERMar 17, 2025
Hi Sam thank you for your feedback and we sincerely apologize for the delay in your Valentine’s Day delivery. As a small florist, we take great care in preparing and shipping each order. We specifically instructed the carrier to ensure delivery on February 14th. Unfortunately, once the package was in their hands, we lost control over the final delivery, and they did not adhere to the requested timing.
According to the tracking information for order #113196, your package was delivered on 02/17/2025, 12:20 P.M. We understand the delay was frustrating, and we apologize for any inconvenience caused.
As a result, we will be processing a shipping refund for your order. Please allow some time for the refund to be processed, and feel free to reach out if you have any further questions or concerns.
Best,
Rose Forever Team
MW
MW
Total scam……I ordered flowers for my…
Total scam……I ordered flowers for my wife at my daughter’s request. I paid $101.76. I just realized I have been being billed $29 for the last 10 months! They will most likely say I signed up for a subscription as they have said in other reviews. I did not. I don’t need any type of flower every month and would never sign up for that. Of course they don’t answer the phone so I have to file a dispute with my bank. DO NOT ORDER FROM THIS PLACE.
Response from ROSE FOREVERMar 17, 2025
Hello Marcus. Thank you for reaching out and sharing your experience. I’m really sorry to hear about the confusion and frustration you’ve encountered with your order. I completely understand how upsetting it can be to realize unexpected charges, especially when you didn’t intend to sign up for a subscription.
We’re delighted to inform you that you’ve subscribed to Rose+ for a nominal fee of just $0.95. By doing so, you’ve unlocked several great benefits, including free shipping on your original order and a VIP discount of $20.23. Please note that this discount isn’t applicable to one-time payment orders.
We want to ensure you have all the flexibility you need, so please know that you can cancel your membership at any time after completing your purchase. However, once the trial period ends and the payment has been billed, we’re unable to cancel that charge of $29. For more details, feel free to explore our Rose+ membership FAQs at https://roseforever.com/pages/how-rose-works
We have escalated your concern to our billing department and was advised that they have already processed the refund for the month of March. We will also see if we can process a refund for the other months that was charged. Please allow us a little time to look into this for you.
Again, I sincerely apologize for the inconvenience, and we’re committed to making this right for you. If you have any further questions, don’t hesitate to reach out.
Thank you for your understanding.
GP
Gilda P.
Flowers never got delivered to my…
Flowers never got delivered to my friend whose Mother died. They never made it to USPS. Like all the other reviews here, your generic leave a message phone number doesn't work and no one ever calls back and I emailed more than once and customer service never answered. Now I have to call my credit card company and dispute charges, not to mention my friend never got their flowers. Decieptful ecommerce company DO NOT ORDER FROM
Response from ROSE FOREVERMar 3, 2025
Hello Gilda,
Thank you for your message, and we sincerely apologize for the frustration and distress caused by the situation. I understand that this was a deeply important order, and I deeply regret that your friend did not receive the flowers, especially during such a difficult time.
We can see that your item arrived at our USPS facility in Indianapolis, IN, on March 2, 2025, at 8:37 am, and is currently in transit to the destination. We understand that this is not the outcome you expected, and we truly apologize for any inconvenience caused by this delay.
We take your concerns seriously, and I’m sorry for the lack of communication you’ve experienced with our customer service team. Due to a high volume of inquiries, we’ve unfortunately fallen behind, but we are actively working to resolve these issues. I will personally ensure that your case is escalated so that we can provide you with a timely and appropriate resolution.
In the meantime, We will reach out to USPS directly to inquire further about the delivery status of your order. We understand how important this is, and I’ll make it my priority to get you the answers you need. Once again, I truly apologize for the inconvenience you’ve faced. Please allow me some time to follow up with you directly regarding the status and next steps.
Thank you for your patience and understanding.
Best,
Rose Forever Team
JC
Jimmy C.
Dirty subscription service, awful customer service
The flowers my fiancé and I ordered for our mothers were great and they absolutely loved them.
However we have been autobilled for the last 6 months to the subscription to Rose Forever in which I did not intentionally sign up for.. I managed to cancel the auto pay but I demand a refund. No one picks up the phone and only left with a generic "leave a message at the beep" and no one is responding via email either. Horrid customer service.
Response from ROSE FOREVERMar 3, 2025
Hello Jimmy,
Thank you for reaching out, and I apologize for the confusion and frustration caused by this situation.
It appears that when you placed your first order (#88682), you were enrolled in our Rose + membership. This membership comes with a monthly fee of $29, which provides a store credit each month, along with additional benefits such as 10% off your current order and free shipping. As a member, you also have the flexibility to pause, cancel, or skip your membership at any time.
We understand that you did not intentionally sign up for this subscription, and I truly apologize for the inconvenience. I will forward your concern to our billing team and see what we can do with your subscription.
We are committed to improving our customer service experience, and I apologize for any delays you've encountered when trying to contact us. You may also reach us at [email protected] for further questions. Thank you for your patience, and please don’t hesitate to reach out if you have any further questions or concerns.
