Discover Forever Roses. Experience the beauty of long-lasting roses that never fade. Perfect for unforgettable gifts that last a lifetime, our preserved roses offer timeless elegance and make ideal gifts for any special occasion.
ROSE FOREVER (roseforever.com) has 78 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
Also known as
roseforever.com
Website
roseforever.com
Category
Home & Garden Services
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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They actually look good and smell very nice. I got a marble box with pink roses, and I keep them on my coffee table, they look cute, hope they last.
Response from ROSE FOREVERMay 29, 2024
Hi Taylor,
Thank you for your lovely review! We're delighted that you love the look and scent of your roses. The marble box with pink roses sounds like a beautiful addition to your coffee table. We hope they bring you joy for a long time.
Best regards,
Rose Forever Team
MH
M H.
Bad customer service
Ordered and paid extra to be delivered for Mother's Day and arrived three days late! We placed our order am Wednesday early and received them the following Tuesday after paying extra for delivery by Mother's Day. Tried very day to email them but was sent a very generic email bad. Very disappointed as love the flowers. This order was shipped to Florida not the UK
Response from ROSE FOREVERMay 29, 2024
Hi M Harrison,
We are truly sorry to hear about your experience. Unfortunately, shipping delays can occasionally occur when delivering to Great Britain, and we regret that your order arrived late for Mother's Day.
During this busy period, our customer service team was overwhelmed, which regrettably caused a delay in our response to your emails. We apologize for the inconvenience this has caused.
We genuinely appreciate your understanding and hope that despite the delay, you are still enjoying the flowers. Your satisfaction is very important to us, and we hope to serve you better in the future.
Best regards,
Rose Forever Team
AJ
A J.
Zero stars, never got the flowers
I would give a zero star review if I could I ordered $500 worth of flowers (2 large arrangements) for mothers day and dispite many emails never got any respons back AND NEVER GOT THE FLOWERS!
STAY AWAY from these people.
Response from ROSE FOREVERMay 29, 2024
Hi AJ,
We are deeply sorry to hear about your experience. We understand your frustration and sincerely apologize for the inconvenience.
If you had contacted us, we would have been more than willing to reship your order immediately. Unfortunately, packages can sometimes be lost in transit, and we regret that this happened to your order.
We appreciate your feedback and are working diligently to improve our service and response times. Your satisfaction is important to us, and we hope to have the opportunity to make this right.
Best regards,
Rose Forever Team
MO
Mosley
Purchased from here unfortunately they…
Purchased from here unfortunately they don’t answer there emails and it took a couple business days until they shipped out my item . It took a very long time to arrive
Response from ROSE FOREVERMay 29, 2024
Hi Mosley,
We are truly sorry to hear about your experience. We understand how frustrating it can be when emails go unanswered and shipments are delayed. Unfortunately, we faced some significant issues with our carrier during Valentine's Day, which impacted our delivery times.
We sincerely apologize for any inconvenience this caused you. To make it right, we would be more than happy to offer you an extra gift with your next order. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Best regards,
Rose Forever Team
DW
Deborah W.
I ordered eternal rose for my best…
I ordered eternal rose for my best friend's birthday and she totally loved it. The quality was amazing and the price is fair.
Response from ROSE FOREVERMay 29, 2024
Hi Deborah,
Thank you so much for your wonderful feedback! We're thrilled to hear that your best friend loved the eternal rose and that you found the quality amazing and the price fair. Your satisfaction is our top priority, and it's always heartwarming to know when we've succeeded in making a special occasion even more memorable.
We look forward to serving you again in the future!
Best regards,
Rose Forever Team
NA
n/a
Spend $280 on a box full of roses and…
UPDATE: I don't know what this company is trying to pull here? You guys are TWO YEARS too late. This happened Feb 2022 (its mid 2024). I went through this with your company at the time and you were less then enthusiastic to help. As a matter of fact I emailed you multiple times asking so help and provided ALL of the information including many photos and was ignored which resulted in me having to go through BBB and PayPal in order to resolve this because your company chose to brush this concern off instead of offering a solution. Your company also requested and received the damaged flowers back (via paypal claims customer care) which on top of initially sending poor quality - ungiftable, damaged roses (which ruined my event and plans to say the least ) you also gave me the hassle of mailing this massive package back, which is perfectly fine since they would have ended up in the trash either way ( I truly wish I can post photos on Trustpilot for all to see) - But was a massive inconvenience to top this whole horrible experience off. Not to mention that your company had no intention of refunding this order unless I had escalated things through BBB and PayPal which took over a month of back and forth FYI.
Now your reaching out with this response 2 years later? Thank you for reminding me of how horrible your customer care is and how fake your website is, I will be sure to spread my experience with @roseforever elsewhere.
_________________________________
Spend $280 on a box full of roses and get something that looks like its been rolling around on the floor for days. I ordered these for the first time and when I opened the box they looked horrible. The roses were all cracked and ripped, every petal was damaged. When I reached out to the company they told me this was natural and expected from roses basically....sorry but I wasn't born yesterday and I know what roses look like, and this is a damaged poor quality item they sent out. Unfortunately they mail out roses for free to YouTubers in exchange for fake reviews. The customer care is a joke, I understand you don't want to lose money on your product but when you promise "luxury" "fresh" looking roses and mail out broken roses covered in glue for almost $300 you have to expect realistically customers to be upset about it. Not to mention I offered to mail these back to you for "inspection" and you guys in turn blocked me. Great way to handle a problem with the customer. Dear Reader : If you are smart enough to search "real reviews" for this company I highly recommend you look elsewhere for your preserved roses ( there are a million other companies with legit reviews and ethical customer care)
FYI:
Rose Forever INC, 16 East 34th Street, 14th Floor, New York, NY 10016, United States
Response from ROSE FOREVERMay 29, 2024
Update Reply:
Hello,
We are sorry about your experience. Many changes have taken place in the past two years. We also noticed some reviews on Trustpilot, which we had never used before, and that is why we responded two years later. Our apologies; this is not the experience we aim to deliver, and we are deeply sorry for what happened.
Wishing you a nice day.
--
Hi,
We are genuinely sorry to hear about your disappointing experience with our roses. Your feedback is very important to us, and we would love the opportunity to make things right.
Could you please provide us with pictures of the roses you received? This will help us review the issue thoroughly. Additionally, we were unable to locate your order or any emails from your email address in our system. Please provide your order number or any other relevant details so we can address this promptly.
We strive to provide luxury, fresh-looking roses, and it is concerning to hear that your experience was far from this. We are committed to resolving this issue and would be happy to issue a refund once we have reviewed the details.
Thank you for bringing this to our attention, and we hope to resolve this to your satisfaction.
Best regards,
Rose Forever Team
