David B.
Impossible to contact customer service.
This is the second year in a row that I ordered flowers for delivery on Valentine’s Day and they came early. I tried about 25 times to call and email their customer service team to no avail.
Response from ROSE FOREVERFeb 15, 2026
Hello David, we are truly sorry to hear that your order arrived earlier than expected, especially for the second year in a row. We completely understand how disappointing that must feel, particularly when the flowers were meant for a specific and meaningful date like Valentine’s Day. In certain situations, when an item is running very low in stock due to high seasonal demand, our warehouse may release the shipment earlier than scheduled to ensure you receive the roses you purchased and to prevent the order from being canceled due to sell-out. While the intention is to secure your arrangement, we sincerely understand that this may not align with your preferred delivery timing. We also apologize for the difficulty you experienced in reaching our customer service team. That is certainly not the level of support we aim to provide, and we regret the frustration this caused. Please know that your feedback is important to us, and we are reviewing this internally to improve both communication and delivery timing for future orders. Again, we truly apologize for the inconvenience and appreciate you bringing this to our attention.