RockportReviews of rockport.com

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I’m sorry I didn't read so many negative reviews before because I would never buy Rockport shoes. Almost new shoes formally fell apart after only a few wears. I do not understand that company as Rockport allows itself to tarnish its reputation so much by ignoring consumer complaints. You can only get instructions from the customs office that the return period is 30 days. Who wears the same shoes for 30 days to judge their quality? Anyone can make poor quality shoes in some period of time because they get pour quality parts from the supplier, but then they apologize and send you a voucher so you can buy new shoes with the error corrected. That is not the case with Rockport. They recklessly deceive customers by constantly producing poor quality shoes and without any shame they do nothing to accept complaints and start producing better quality goods. I invite all dissatisfied customers to write a negative review and warn others not to fall for their scams. That's the only way to force them to make some changes in production or to go bankrupt... Pavle

First time that I wore Rockport Boat Shoes to my office, the sole had separated by the end of the day. I tried to contact Rockport Customer Service, but their firewall returned multiple emails with the photo attached. I have purchased six pairs of Rockport shoes over the last two years. This may be my last purchase.

What a terrible shopping experience with Rockport on line. Last week I ordered a pair of Pro Walker M7100 shoes in a 12M, to replace a pair of Clarke's I've been wearing in size 11 1/2 M. 1. first the "welcome20" 20% discount code would not work, so I have to accept the "welcome15" 15% discount. On $79.95 shoes: a $11.99 discount, instead of the featured $15.99 discount...so I paid an extra $4.00 on this, my first order with Rockport. 2. Then I see they charged my Discover Card $5.16 for NJ Sales Tax, even though NJ does not charge sales tax on clothing or shoes. For some strange reason they are only refunding me $4.50 for Tax on my return. 3. Today I receive the 12M shoes, which are shorter and more narrow than the 11 1/2 M Clarke's I've been wearing for years....so I need to return. 4. Even though the website indicates, easy returns within 30 days, for a $6.95 processing fee. They didn't point out that in addition to the $6.95 to return, I would not be refunded the $9.95 I paid for shipping the original order. 5. Bottom Line: it cost me $17.56 to find out that Rockport shoes do not fit my usual shoe size. Pretty upsetting, and no help from Customer Service, who said she was sorry, but that is their company policy on returns.

I ordered a pair of shoes pretended to be Rockport. I received a "nice" balpoint pen. These guys rob you with a smile. Avoid like the plague.

I've been buying these show for years and am SHOCKED to see some of these reviews. I think people only review stuff that is bad. I'm guilty of that as well so here is my review of one of the best shoe brands on the planet. Comfortable, price is right for a QUALITY shoe and durable? Oh man I've taken these things through stuff that would have DESTROYED most shoes instantly and they asked for more. Love me some Rockports.

Late November 2024 I purchased what I thought was the perfect pair of shoes from Nordstroms. Very stylish and most importantly extremely comfortable, just what I was looking for. After wearing them two or three times the shoes began to fall apart. Initially it was a simple skid plate which I thought I could just super glue back on. What got me was at the airport traveling for work, while removing my shoes for a TSA check the sole began to come off. I didn’t have an extra pair of shoes. While waking to my gate the sole came completely off. I contacted customer service and here is where the blame game begins. It’s not a sells issue it’s a quality issue.

Over time, I gave purchased Rockport shoes mainly from shoe stores. They are very comfortable shoes. However, this time I ordered a pair on line from Rockport and paid $22 for expedited shipment. It is now day 5 and Rockport has still not handed over the package to UPS. I called Rockport and they just said they will go out soon. Never order on line from Rockport.