RockportReviews of rockport.com

I just received a pair of Rockport walking shoes. I had been anxious to receive them, as Rockport had always been a shoe that was both comfortable and well-made. The shoes I received were anything but. They were tight. The shoelace holes looked as if they had been punched by a man in India with his pocket knife. They were, as you guessed, made in India. Cheap materials. I had always admired the work that went into Rockports 25 to 30 years ago. Now, I'm not even sure I will be able to wear them. I am so sick and tired of this that I will not bother to return them. I would sooner respect myself and throw them out.

Placed an order for shoes on May 29, 2024 and 2 weeks later, Rockport has not shipped the shoes. I have contacted customer service and they say it will ship soon, they are experiencing delays. But not actually saying when the order will ship. There is no mention of long delays in shipping on their website. If I knew it would take this long I would have ordered somewhere else. My husband needs these shoes for an event and I don’t know if we’ll receive them, when we’ll receive or if they will fit. I would hate to have to deal with them for a return! I should have read the reviews before ordering. There are tons of negative reviews about Rockport. I thought they were a reputable company, I was wrong. Don’t order from Rockport! This is just an unacceptable way to run a business.

Ordered shoes, and received a "your order has shipped"message a day or so later. Checked with ups and there is no record of shipment ("shipping label printed"). Waited, then called a week later -- still had not shipped -- as was told I couldn't canel the order for 12 days. Now 22 days later I called, and finally got to cancel an order because customer service rep could not explain when order would ship. Undependable, and fradulent emails that say they are doing things they are not.

Poor customer service. Paid $22.95 for expedited shipping. Shoes were shipped UPS GROUND. I had the option for UPS ground when placing order for under $10. Wanted shoes expedited so I paid $22.95. Shoes were shipped the cheap ground service after I paid $22.95 for expedited. Rockport refused to make it right. I paid expedited they shipped cheap ground service. Bad business and I feel fraudulent transaction. DO NOT USE ROCKPORT.COM

Terrible customer service. Go anywhere else for your shoes! Treats customers like garbage.

Shocking customer service. My box arrived busted and they never helped with the return. Told me they’d pay me back a % of the fee, but didn’t follow through

This store is a disgrace, I wasted my money. They do not provide an ounce of customer assistance. And they also use the company EVRI which does not deliver. I had to pay to look for this shoe in all the buildings around me, I did the missing item investigation work on my own. And when I finally found the shoe I had to return it and pay an absurd price to return it!

Ordered two pairs of shoes from the original website of Rockport US in early December 2023. It is now April 2024. No sign of shoes, no sound from customer service after repeated attempts to reach them. Draw your own conclusions.