RockportReviews of rockport.com

I ordered the wrong item (my fault). I went through the return process. The process is confusing and incomplete. I did not receive a return label. No instruction other than to take it to a "Happy Returns" location. Tried calling customer service. Open from NOON til 5 - are you kidding? Tried speaking to a live person; they don't offer live people. I have worn Rockport shoes for 50 years. I had reordered 2 more pairs shoes. After this experience, I cancelled.

My shoes that were rarely worn and kept in my closet with no sun or over heat that they were exposed to.I decided to wear them. I drove to a coffee shop and after get out the car I heard a dragging sound. I looked down at my shoes to see the problem... I found not one shoe but both shoes rubber soles were flapping half way down from the heal end of both shoes. How outrageous was that? I think their shoes need to have a stamped expiration date on them. That way one could at least have some awareness in advance to prevent the hazard of possible tripping at a given point. The composition of their rubber is substandard as many have seeming experience. Unfortunately if I could I would give their product a negative star.

Bought a pair of Rockport's similar to these, didn't wear them right away, they sat in the closet for awhile. Then on the second time of wearing them the sole came apart and started disintegrating WHILE I'M APPEMPTIMG TO NAVIGATE AN AIRPORT! When I got back home I contacted Rockport and asked them to stand behind their product. Because I no longer had the receipt they wouldn't stand behind them despite that they are clearly like new!!! I even sent them an image of the newness and the defect. Clearly I will never buy an Rockport shoes ever again. Don't say I didn't warn you!

Do not buy from Rockport.com. I ordered two pairs of shoes from them. The shoes were delivered but didn’t fit well so I wanted to return them. I tried to return them but the website said that the shoes were never delivered and are still processing. The shoes are not still processing I have them. Since the are “processing” I cannot get a return label. I tried calling customer service it’s an AI rep that can’t help. When you try to speak with a representative it says they have no live agents working. I sent an email and get canned responses. No help whatsoever. After trying and trying now my 30 day window to return the shoes has closed. DO NOT BUY FROM THIS COMPANY!!

We purchased and received shoes Dec. 13,2025. The shoes were a gift opened Christmas Day December 25,2025. They did not fit and the design not liked. We left for a 3 week vacation right after the holiday. When we returned from vacation I contacted the company for a refund on Jan, 21,2026. Theyvrefused a refund or exchange because it was pass their 30 day policy even though it wasn’t received until Christmas, December 25th. This is very poor customer service and very disappointing. We will not be using this company again.

The shoes were probably a return and resold, date on box 3 years old. They were not new, but no wear or scuffs. Will never do business with them again.

Garbage. They are not the Rockport you remember. £295 for boots with misaligned tongues and wrong shape across the foot. I have tried several times to contact Rockport, but they refuse to return my emails. My guess is they found someone to make a bunch of boots for them, sell them and go bust again. Terrible quality. Buy other boots.

I ordered 2 pairs of shoes, one pair never arrived, the other pair were too large. Customer service was terrible, I wound up not being able to return my shoes or receive a refund for the pair that never showed up. The info on their end shows that they never sent the one pair of shoes, and I still can't be refunded for them! Very long and frustrating experience. Save your money, time, and sanity and shop elsewhere.