Visit the official Rockport Online Store to view our collection of comfortable dress shoes, boots, flats, high heels, walking shoes, and more. Rockport
Rockport (rockport.com) has 182 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Andrew W.
I have been buying rockport for over 10 years. The latest shoes broke within the first month of owning them. I brought up the issue to Rockport and they refused to do anything about the shoes. What was communicated to me, poor quality of their product is what they expect. They do not stand by their products.
N M.
I cant make this stuff up! In the last 3 yrs Ive purchased mens shoes from Rockport. Both times the shoes wore our w/n 8 months, very poor heel quality. Much worse you CANT Reach a Customer Service Rep on the phone. They will gladly take your $$$MONEY but care less about reaching out to your issues-concerns and questions. I contacted their web site for someone to call me and all I got was an email response. No didnt resolve anything, didnt even address my concerns. I left Verizon due to poor CUSTOMER SERVICE, now ROCKPORT is doing the same Bull Crap to Loyal Customers. I guess I 'll have to buy from someone who Cares.
Scooter D.
I am a long time Rockport customer and have been very disappointed with the declining quality of their products. I used to buy DressSports for business and they lasted for years. The last few pair of Rockports (sports/walking shoes) have not been as comfortable and have fallen apart far too quickly.
Sarah
I returned a pair of £300 boots last year and still not received a refund. Rockport have emailed me to confirm they received the boots back and would refund. Everything i get in touch I am told it will be passed on to the accounts team but to no avail. Im currently in the process of going through Ombudsman. This experience is so stressful as £300 is a lot of money. There is no customer service number to speak to someone and emails don't always get responded to. I would highly recommend that you do NOT purchase for Rockport!
Steve C.
Company support on orders does not exisit. Would cancel order if it was possible. DO NOT BUY FROM ROCKPORT.
Carmen D.
Shoes are poorly made and buckled on the sides. I tried numerous times to return and it didn't work. Should have ordered from the website and I am out of 53 dollars. I will never do business with Rockport again, not even in a brick and mortar store. When I first started return, site said that I have until 3/18 to return them. A lie.
Shaun G.
Hardly worn boots that have split on the sole after 15 months! I have a pair of American made Rockports that are 30 years old and still going strong. Cheap Chinese made rubbish. Will we ever learn?
Jon S.
Less than a year ago, I purchased a stylish men's Rockport walking boot (for $150) on the assumption Rockport makes a quality product. WRONG! While I give the shoe model purchased a 5 star rating for style and a 4 star rating for comfort, I ultimately rate this shoe 1 star because after only 5 months of minimum wear, the rubber soles started coming apart and falling from the main shoe. With gorilla glue, I kept patching the soles back to the leather of the shoe, but the deterioration of the shoe soles has continued to the point where I either now have to spend $90 to have shoes resoled or buy another brand of shoe. Very disappointing.
