RoccatReviews of roccat.com

Und wieder einmal einfach nur enttäuscht. Ich hab ein Elo Air Headset was jetzt nach 2 Jahren (1Woche nach Garantieablauf) Am Gelenk gebrochen ist. Die andere Seite wird dies auch früher oder später tun. (Hardware Fehler - schon fast wir ne Sollbuchstelle) Nachdem ich dem Support kontaktiert und nach Ersatzteilen oder Reparatur gefragt habe wurde mir nur gesagt ich soll mir ein neues kaufen. Es ist nicht das erste mal und es enttäuscht mich zu tiefst das die Firma nur auf verschleisgrenzen arbeitet und mindere Qualität arbeitet. Kundensupport und Hilfe ist nach Kauf egal und man wird mit 10% Gutschein abgegolten. Man soll einfach nur neu kaufen, neu kaufen neu kaufen. Nach dem ich damals viel Geld in Roccat gesteckt hatte um ein gutes setup zu haben, war Roccat vom Design und handhabe super. Bereits nach einem Jahr hab ich dass jedich bitter bereut und bereue es immer wieder. Überdenkt eure Kaufentscheidung ob ihr euch alles permanent neu kaufen wollt.

100 eur mouse wheel doesnt work .. rocatt brake up HW with SW updates..

Roccat helps me very fast with my problem

My headset broke after a few months, they immediatly sent me another one in perfect condition. Great after-sales service, great prices, and good sound quality.

Roccat offers good quility Products to afforable prices, which i personally am very happy with. The support is outstanding with quick response times and friendly messages. I am very happy to be a part of the roccat community.

Great company, helpful support and quality products.

Good products, even better customer service. 10/10 will buy again.

First of all, the hardware is excellent. Well designed and innovative with great ergonomics. I know from the many mice I've had that it's difficult to make a tilting mouse wheel that does not occasionally give errors on middle press - but so far this one is doing great! Hats off to the designers and engineers. However, the support staff are pitiful. If you want to waste your lifetime messaging what appears to be a chatbot, then please go ahead, but you'll find Chatgpt will give you a better experience. Even though I've told Roccat twice that action X is possible with the mouse, she/it keeps on parroting that it's not possible. I could send over a video showing what happens, but then she/it will just say I've edited the video ... or more likely simply ignore what I'm saying and repeat the same old nonsense. Just to rub salt into the wound, at some point they scrap the conversation history in the email reply. I guess this is to make it harder for you to point out "Look. I already told you this twice! Just see below!" Honestly, words fail me, with behavior like this. It's pointless. I've been here before with other companies and I know that now is the time to give up, try forget about the time you wasted on them, and just adapt to what you've got. You definitely won't get any help from them. Oh, and Roccat, if you're reading this, please don't tell me to respond to the last email about this. I'm not wasting any more of my life on that useless thing. If you want me to respond, give me a new email address.