RoccatReviews of roccat.com

Ich brauchte einen neuen Transponder für meine Maus. Schnell und netter Service. Macht weiter so

What a disappointment purchased Elo headphones around 6 months a go. 1 side has broken off retailer I purchased from has shut down. I reached out to Roccat regarding my issue just to he told and I quote " We do not offer a manufacturer's warranty in Europe and the UK. All claims have to be handled by the retailer. There is nothing we can do in this case. Viele Grüße / Best regards, Anna Technical Support" So I'm stuck with expenses headset I can't use nor can get replacement. I initially also purchased mouse and keyboard as I loved quolity of the product and how well it fits. Never again will I purchase any Roccat product not to mention tell my subscribers to stay away from it as when it brakes they will not be covered and end up being stuck with broken product. Very disappointed in this and they do not provide any support. Even tho they have office in UK and Europe. Not happy at all!!!

I really like the products but the customer service is what made me a loyal customer!

Schnell und unkompliziert

Un SAV au top, les produit sont de qualité et en cas de problème le SAV de Roccat et le meilleur auquel j'ai eu affaire

I appreciate the support team for responding quickly to my inquiry about my mouse and its warranty. After I supplied the requested information, I even received email updates on next steps and when to expect my replacement to be shipped out. I was provided a tracking number when the product shipped and my mouse showed up as expected. I am impressed with the detailed and prompt communication.

Awesome service and super fast delivery. Very understanding and helpful. Thank you!

Well, my cat liked to bite off the cable of my keyboard. So, unfortunately it´s not a standard USB cable, but it looks like that. Because of the lack of having a spare part available in the internet or the official website, I decided to contact the support. Got an answer quickly and a free spare cable in just a few days! Did´t expect that! GREAT!