RoccatReviews of roccat.com

EINFACH UNVERSCHÄMT SIE STONIEREN DEINE BESTELLUBG; UND MUSST DAS PODUKT DANN NOCH TEURER WIEDER KAUFEN; WENN DU ES HABEN WILST. ECHT UNVERSCHÄMT KAUFEN SIE HEIR NICHT EIN !!!!!

Ordered 2 good products for quite a great price and one of them didnt work cause of a phisical problem so i got sent a new one in just about a week and the customer service was also amazing. All and all worthy of 5 stars.

Absolutely excellent customer support and warranty experience. They stand behind their products!!

Great customer support and products

Great RMA process, the fact that I didn't have to send back my defective unit was a big plus.

Once I finally got a response to my inquiry the process was smooth and swift. Roccat personnel were very helpful and nice. I had to submit two inquiries to Roccat support about 4 weeks apart. After submitting the second inquiry I received a response within a couple of days. I do not know if that was in responce to my first inquiry or the second. Perhaps there was an issue with the first inquiry and it was never received.

Brought 2 products for my Son. A Vulcan 120 Aimo Keyboard and KONE mouse (£200). Both items faulty within a year. Though both products were great and worth 5*, unfortunately the durability is severely lacking and given the price, that’s very very disappointing. Although I contacted Roccat directly first, they advised me that for any hardware issues I would need to contact the retailer directly and that even though Roccat provided a 2 year warranty, this may not apply in different countries (UK) so unfortunately, no help whatsoever.

Great customer service quick to replace my keyboard when I was having issues!