RobotShopReviews of robotshop.com

Response from RobotShopAug 13, 2019

Hello, Thank you for your comment. We understand your deception, but please allow us to explain that we are one of the only online store that does allow back orders and the reason for that is that we deal with schools and large corporations that work on robotic project and they want to secure the stock to come in order to meet their project deadlines, this feature is really appreciated amongst our robotic community. It is also important for RobotShop that all our customers are aware of the availability of all the products on our website. Under each product you can see one of the following: In stock Special Order (Made to order or ordered on customer demand) New stock soon (with an expected arrival date when you click to retrieve it) When a product is out of stock, it displays "? In stock soon." You can click on the sentence "Click here to retrieve approximate arrival date" and wait a few seconds to get an approximate arrival date. The approximate date of arrival may vary slightly. Please note that when you add the product to your shopping cart, you will see a column named ''status''. This column will indicate if the item is out of stock and will also indicate the out of stock quantity as well as the expected arrival date according to the information we have at the moment from our manufacturer. We are sorry if this was not clear when you made your order and we hope that this explanation will help clarify. Please feel free to contact us so we can review your order, Sincerely,

Response from RobotShopJul 11, 2019

Hello KY Chu, We understand your disappointment as this item was listed on our website in order to pre-book it in priority sequence, since even if not out yet, it is in high demand. The availability date provided by the manufacturer is being delayed due to European certification issues. We have multiple customers awaiting for this product and in the same situation. Our purchasing department is working closely with the manufacturer in order to get a firm commitment, at this point in time it looks like we will receive it around the end of August. Please keep in mind that this date is subject to change. We are sorry of the outcome of this transaction. Although we do our best to have all the products in stock by the date we originally provide on our website, this type of delay is unfortunately possible and out of our control. Please rest assured that it is not intentional. We wish to inform you, that we haven't charged you for this order as of yet. A pre-authorization was done on your card when your order was placed, however, we only charge your card when we are ready to ship your order. We thank you in advance for your understanding and do not hesitate to let us know if you would like to make any changes to this order. Regards,

Response from RobotShopJul 2, 2019

Hello Rojito, we are sorry you for the outcome of your transaction, RobotShop accept backorders in order to accommodate our customers projects, you got a confirmation as soon you place the order that out of the 2 purchases 1 was back order, the automated email also resent an update with a change in date as the supplier pushed back our purchase to them, therefore Annie will reconnect with you by calling you in order to release the available unit or cancel as you wish. Make it a great day! Update: Hello again, we thank you for your updated feedback, you received half of the order because as per phone conversation you asked for a split shipment which incurs additional shipping fees, please note that these are well marked as : ? New Stock Soon and if you hover over it, it provides you with the date that it will be in stock, we sometimes gets pushback from the manufacturer which was the result of this transaction, we are keeping an eye on the order. Have a lovely day! Thank you Rojito for the updated review, we at RobotShop are happy if you are too :-) Have a lovely week.

Response from RobotShopMay 6, 2019

Hello Liz, We thank you very much for this updated review and we hope to see you soon at RobotShop.com Make it a great day!

Response from RobotShopApr 18, 2019

Hello Tammylynn, We are sorry for the outcome of your transaction, the stock is arriving today at RobotShop, and we will ship your order on Tuesday seing that most carriers are closed for Easter, the supplier did indeed push back the dates and unfortunately this is out of our control, we sent you updates and kept you informed as the supplier was providing us with lead time, RobotShop accept back order to accommodate our customers projects, the only reason why your payment was taken is because you choose PayPal and that's the way Paypal work's. You will be receiving your tracking number shortly as processed. again our apologies on behalf of the supplier for the delay encountered Regards

Response from RobotShopJan 15, 2019

Thank you for your review, we do strive do provide the best service possible to our customers,we hope to see you soon at RobotShop.com Make it a great day!

Response from RobotShopJan 14, 2019

Thank you Rob for your review, hope to see you soon at RobotShop.com, Regards

Response from RobotShopDec 4, 2018

Bonjour Madame Guillot, Nous sommes heureux de savoir que votre voisin avait récupéré le colis pour vous, GLS le transporteur que vous avez choisi lors de l’entrée de votre commande offre un très bon service et dans ce cas n’a fait aucune bévue puisque livrer dans les 24 heures, votre voisin a gardé en sa possession le colis pendant 3 jours ont ne peux blâmer le transporteur, donc tout étant dans l’ordre nous vous souhaitons un beau temps des fêtes. L’équipe de RobotShop.