RobotShopReviews of robotshop.com

Response from RobotShopDec 23, 2024

Dear Cynthia, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and the sense of deception this situation has caused, especially during the holiday season. We genuinely want to assist you with your order, but unfortunately, we could not locate any purchase under your name. To resolve this as quickly as possible, could you please provide us with the following details? Your order number The email address used for the purchase You can reach us directly by email at [email protected] or by phone at 1-866-627-3178 (toll-free). Rest assured, our team is ready to assist you in locating your order and ensuring you receive either the product or a refund. We deeply regret this experience and appreciate your understanding as we work to make this right for you and your son. Kind regards,

Response from RobotShopDec 6, 2024

Good Day Steve, We sincerely apologize for the inconvenience and deception this situation has caused. While we strive to maintain full control over our global orders and the transport companies responsible for ensuring smooth and transparent delivery, there are instances where delays are unfortunately beyond our control. Our investigations specialist is actively working with Evri regarding your order. We understand how important this is to you and want to assure you that we are doing everything possible to resolve the issue. Another update was sent to you earlier this morning, and we will keep you informed as we make progress. If you have already requested a refund, rest assured that we will process it promptly. Should you have any further questions or concerns, please don’t hesitate to reach out to our customer service team. We value your feedback and hope to have the opportunity to restore your trust in us. Kind regards,

Response from RobotShopNov 26, 2024

Bardzo nam przykro z powodu Pana/Pani doświadczeń i rozumiemy, jak frustrująca musi być ta sytuacja. Satysfakcja naszych klientów jest dla nas niezwykle ważna, dlatego chcemy jak najszybciej rozwiązać ten problem. Niestety, na podstawie informacji zawartych w tej recenzji nie jesteśmy w stanie zlokalizować Pana/Pani zamówienia. Czy mógłby/mogłaby Pan/Pani skontaktować się bezpośrednio z naszym Zespołem Obsługi Klienta pod adresem [email protected], podając numer zamówienia lub inne szczegóły? Dzięki temu będziemy mogli zbadać sprawę i szybko ją rozwiązać. Zależy nam na naprawieniu tej sytuacji i zapewnieniu, że otrzyma Pan/Pani obsługę na najwyższym poziomie. Dziękujemy za zwrócenie naszej uwagi na ten problem i mamy nadzieję na szybki kontakt. Z wyrazami szacunku,

Response from RobotShopNov 19, 2024

Good Day Povilas, We sincerely apologize for the inconvenience and deception you’ve experienced regarding the shipping and cancellation of your order. We understand how important clarity and transparency are, and we are deeply sorry for any confusion caused in this process. To provide some context, your order was placed on 2024-10-24 at 10:30:41 and was physically scanned and shipped from our Netherlands warehouse on 2024-10-25 at 03:21:52. While we strive to respond to customer communications promptly, our European customer support hours are Monday to Friday from 15:00 to 21:00 CET. Unfortunately, your email requesting a cancellation was received after your package had already been shipped. As a worldwide online distributor, we strictly adhere to local regulations, including respecting the 14-day cooling-off period outlined by EU law. While we do our utmost to make our policies clear, we understand that differences in regional rules can sometimes lead to confusion. Our specific terms and conditions, including return policies, are outlined on our website: https://eu.robotshop.com/policies/terms-of-service#Returns. We would also like to assure you that we do not charge for shipping in a manner that violates applicable laws. Our fees are structured to be as transparent and fair as possible. That said, we value your feedback and are committed to ensuring your satisfaction. Our Customer Satisfaction Team will be reaching out to you shortly to review this matter further and work toward a resolution that meets your expectations. We truly appreciate your patience and understanding and look forward to resolving this matter for you. Best regards,

Response from RobotShopOct 14, 2024

Dearest Customer, Thank you for sharing your feedback. I’m truly sorry to hear about the challenges you’ve faced with your order and our communication. We aim to provide a seamless experience for our customers, and it's clear we fell short in this instance. Regarding the in-stock notifications, I apologize for the lack of updates you received. I understand how important timely communication is, and we’re reviewing our processes to ensure we do better in the future. As for the warranty offer, I sincerely regret any confusion it may have caused. Your privacy is important to us, and I can assure you that we do not share your information with third parties without your consent. Please reach out to our customer support team at [email protected], and we will do everything we can to resolve your concerns quickly. We value your business and appreciate your patience as we work to make this right. Thank you for bringing this to our attention, and we hope to regain your trust. Best regards,

Response from RobotShopAug 5, 2024

Hallo Detlef, es tut uns leid zu hören, dass Sie mit Ihrem kürzlichen Kauf unzufrieden sind und auf Schwierigkeiten gestoßen sind. Bitte beachten Sie, dass unsere Richtlinie besagt, dass bestimmte Artikel nicht zurückgegeben werden können. Dennoch bemühen wir uns, die Anliegen unserer Kunden schnell und fair zu bearbeiten. Wir nehmen solche Angelegenheiten ernst und werden unser Bestes tun, um sie zu lösen. Bezüglich Ihres Konflikts mit PayPal sind wir bereit, vollumfänglich mit ihnen zusammenzuarbeiten, um eine faire Lösung zu finden. Wir schätzen Ihr Feedback und entschuldigen uns für die entstandenen Unannehmlichkeiten. Mit freundlichen Grüßen,

Response from RobotShopJul 26, 2024

Hallo Sandra, Vielen Dank, dass Sie uns kontaktiert haben. Wir haben nach Ihrer Bestellung anhand Ihres Namens gesucht, konnten jedoch leider keine zugehörigen Konten finden. Um uns bei der Untersuchung Ihrer Sorge bezüglich der Erstattung von nur 50 % zu unterstützen, wenden Sie sich bitte mit dem Verweis "Trust Pilot review" an [email protected]. Wir bieten eine 30-tägige vollständige Rückerstattungsrichtlinie an und möchten sicherstellen, dass etwaige Unstimmigkeiten umgehend geklärt werden. Ihre Zufriedenheit ist uns wichtig, und wir sind bestrebt, dieses Anliegen so schnell wie möglich zu lösen. Vielen Dank für Ihre Mitarbeit. Wir freuen uns darauf, bald von Ihnen zu hören. Mit freundlichen Grüßen,

Response from RobotShopJul 24, 2024

"Wow ! Votre avis a illuminé notre journée ! Nous sommes ravis de savoir que vous avez vécu une expérience merveilleuse avec nous. Merci pour votre soutien !"