Katie
As described
As described, arrived quickly. I have used Latisse before and know that it works. Packaging was sealed and I like the automatic ship every three months. Quick and easy with the Doctor.

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Katie
As described, arrived quickly. I have used Latisse before and know that it works. Packaging was sealed and I like the automatic ship every three months. Quick and easy with the Doctor.
Rebecca L.
First time using this service. To start it was easier than I thought it would be. I was skeptical about them using my insurance, afterall isnt that how they make money? Well I was pleasantly surprised! They did all the paper work kept me informed along the way and when I got notice my insurance approved it things were on a roll…or so I thought. My only issue was I was notified the script was sent to my pharmacy but it had not been it took daily notification for 6 days until someone answered me and resent the script. That was the only hiccup so far! I also wish they had a phone number to contact someone and please when they do please dont outsource the calls!! Thank you Ro for your help in this journey!
Keagan B.
Great service. Fast responses to my inquiries, fast deliverie. Just all around great service.
Jennifer B.
All prices should be disclosed before accepting any membership or monies.
Rico
Best place to get your meds and more if insurance is a issue in your life.Really good doctors and nurses.
Consumer
Wow… this is got to be most challenging app ever to work with… Uploading photo copy the computer recognizes my photo with someone which is not true. Auto feature is not working I upload manually. I tried three different pictures, but it didn’t work. Uploading a driver license: tried uploading driver license and it’s unable to upload. It’s just some sort of video live and can’t take take pics. It took me 25 minutes to get to the next step in the process… worst app ever, i’m unable to get through anywhere. I’m only particularly interested on one item which is a weight loss product, I go to weight loss product and I fill out the information the 15th time. It keeps asking me for the same information. I want to get to the appointment stage and I cannot even get there. This was such a waste of time.
Response from RoMar 19, 2025
Hey there- I'm sorry to hear about the technical difficulties. I am passing this feedback along to our developer team to take into consideration and we look to improve our customer experience.
customer
Not sure why the folks re getting after ro for their insurance issues. I went through Cigna with my primary for both wegovy and rybelsus only to find that Cigna says weight loss drugs are" not in the formulary" . This was after two appeals of two drugs, so almost 8 weeks of back and forth. I decided to try to, told them I'm not using insurance went through the process and paid $94 for my first month with a deal expecting to pay $196-249 for the second. If it works I'll happily do it. Took my first dose today. I'll let you know what happens
Adrienne W.
Great experience so far