RoReviews of ro.co

II ordered the Ro Sparks lozenges. The prescription was for 48 lozenges. I was billed and paid $561.00 for the prescription. Package arrived today with only 6 lozenges in it. I have sent an email to their support address (care@) and left a message via the site portal. I will see what happens but this does not look good. Update 06/23/2025: After a little back and forth with support, I have received a replacement package with 48 lozenges today. Customer support was very nice and helpful about it, very quick also. So, I am now changing the 1 star review I did up to 5 stars because of the excellent way support handled it.

They collected registration twice. I think the responses are robotic because they never answer the question. Totally a rip off. My prescription has been sitting for 4 weeks, the first reason was I deactivated my account and wanted a refund. THIS WAS IN MAY 2025. After I found out I couldn't get a refund. I received an email that my prescription was ready so I logged back into the account. Another membership fee was deducted JUNE 14, 2025 AND so a total of 8 weeks later my RX is still being processed. They epically lie and acknowledge that you're correct but again no action. They lullaby you into their coding and react appropriately. I believe it's a very professional A.I. program. I wouldn't used them. Its brought me nothing but financial hardship. You're better off using the manufactor honestly. I dislike this company and if I don't get my medication. I will dismantle it's matrix to stop them for lurking on desperate people. I wouldn't use any company honest opinion. After writing my review, I stumbled across their "address" and you might want to follow up to ensure you're getting the product. There's no pharmaceutical company that is why they dont encourage you to use your own pharmacy. I hope what they've mixed for those who wrote 5 star review that you didnt get a compound. It would be so sad if this is an illegal operation. June 21, 2025 I noticed that an entry made June 13, 2025. This is very disappointing, because they got their order an d O didnt. After researching my options, I finally found a phone number I spoke to a representative stating the medication wasn't in stock. That's not what the robotic texts or emails stated. The representative stated they would give me a shipment date. My account hasn't been updated yet. I will continue to research this company. I still think it's a scam regardless of the brand new 5 star posts, until I get the medicine I paid for and benefits. I reached out to them, The only reason they took action here is because of the review I left. I will update if they provide better service. According to terms of Trustpilot, I can't disclose any additional information. Hopefully, they will comply. They do have a good weight loss program, but customer/consumer interaction needs revision.

The Ro Team are very fast to respond to any question you may have , there very fast with communicating and they do there very Best to meet your needs .

I would give five stars if my refills arrived prior to running out.

All good with the ease of ordering and receiving. Would of liked the chance to change or edit my order before it was shipped.

I felt like all facets of the plan were exactly as described. Help is available and thus far I am please with my results

Amazing customer service and great responses to any questions. They genuinely care.

So easy to navigate, got a response right away! Best app and site I`ve ever used in my life! The whole process was so informative, too. You are the best!