RoRo is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Dwight A.
As the product did not work for my underlying issues, the response to the issue and cancelation of auto shipments were handled professionally and with courtesy. Thank you to the care team for quickly handling the situation, it made me rest easy know they were prompt and professional, and most all of, courteous and caring .
Joseph G.
Ro is a scam disguised as telehealth. They charged me $45 just to "consult" with a so-called physician which ended up being a generic intake form, not an actual appointment. Then, without clear consent, they tacked on a $145 "membership" plan I never signed up for. When I reached out to support to cancel and request a refund, they just canceled the plan and smugly told me "all sales are final." No refund, no accountability. This isn’t my first time using online health services. I’ve used platforms like Hims, Eden, and others before and never had issues like this. Every other service made their pricing clear and handled support with some level of integrity. Ro’s shady billing practices and refusal to issue a refund make it feel like a bait-and-switch operation. Avoid Ro at all costs. You’ll get hit with surprise charges, and their support team is trained to say “no” instead of helping.
Response from RoJul 17, 2025
Hey there - We're sorry to hear this happened and completely how this could be frustrating. We do want to clarify, that as part of the $45 introductory cost, we also work with your insurer to help determine your medication coverage and estimated copay, as well as navigating the prior authorization. You are only charged the $145/month if you are approved coverage for treatment or if you decide to go through the cash pay route. We aim to offer transparent pricing on our website: ro.co/pricing Sending you more information to see how we can help make this right!
Angela M.
They charge you to run your insurance which surprise, surprise, never covers it. Then they charge you 145 bucks a month to send you some injection- literally I’ve been taking whatever it is for three months and have not even lost half a pound. When I reached out to my “personal consultation” that I pay an extra fee for, all I get is a chat bot telling me that it takes time to see results. Done!✅
Response from RoJul 17, 2025
Hey! We're sorry to hear about your experience and completely understand the frustration. We can assure you we do not use bots to communicate with our patients and our staff are real people and licensed professionals. We also offer an insurance our free coverage report here to check your insurance options prior to prescription: ro.co/checker Sending you a request for more information to see how we can make things right!
Charmer
Great product!!!
Randy M.
I am very pleased with my results from using RO. They’re very informative and the app is very helpful. I will keep using it and highly recommend it for others.
Stacy Boorman L.
They have manipulative advertising!!!! They say this For $45 a month (the first month) the Ro Body membership helps you lose weight by pairing prescription medication with coaching and care—and tailoring it to your weight loss goals. This is SO FALSE! Yes, the $45 is a first month, $100 off deal. BUT, this does not include the lab test for $50 (they still bill you the $45) and then all of a sudden you are "approved" and you medical consultant (who they say you will meet with) just sends you a link to "pick you medication." This is a SEPARATE FEE!!! Lowest is $199 a month and will be separate from you $149 membership/consultation fee. Oh, but they will TRY to get it approved by your insurance. Now that is funny. They won't even have a conversation with you! Don't use thIs. RIP OFF!
Response from RoJul 17, 2025
Hi there! We sincerely apologize for any frustration caused. While the medication prices are separate and would vary based on insurance, we do try to share as much transparent pricing on our website as possible, and also offer a free insurance checker tool so that patients can verify if they may be covered by insurance prior to being charged for a prescription. All of this can be found on our website: ro.co/pricing
Devinnie W.
The website is exceptionally user-friendly, with intuitive navigation that makes finding information effortless. Communication with Ro has been outstanding—I've received prompt responses that reflect a genuine concern for my well-being. Their thorough answers demonstrate a deep interest in addressing my queries comprehensively, ensuring I feel valued and supported.
bob
very helpful and they reacted perfectly to my concerns
