Joshua G.
The process was a 10 out of 10 from…
The process was a 10 out of 10 from start to finish!

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Joshua G.
The process was a 10 out of 10 from start to finish!
Clayton H.
I was hesitant to try RO but I’m so glad that I did. It has made a HUGE difference in my life. The medication is incredibly effective and worked within an hour and lasted til, let’s just say they were overly satisfied. More importantly, it’s giving me back a sense of confidence that I thought was gone forever. I’ve had no negative side effects besides a slight head ache. I I highly recommend RO to anyone considering. Clayton Holmes
Jose A.
They charge you $45 even if you don’t go through with the prescription.
Response from RoAug 18, 2025
Hi there! We're sorry for any confusion around pricing, and appreciate you sharing this feedback with us. The enrollment fee is $45, however if you are not prescribed, you are eligible for a refund. Sending you a request for more information to see how we can help here.
Cecilia M.
Received medicine quickly
Tod C.
Easy and effective
Ben C.
It's worth the funky flavor
Beth W.
I subscribed to receive regular shipments of Latisse on June 9, 2025. I was charged for my first order, but it was never delivered. Tracking said it's stuck somewhere is USPS. I contacted ro, and the representative said I was never charged for the item. I sent them a screen shot of the charge, and I contacted my bank. They then claimed that since I contacted my bank, they could no longer interact with me. So, I'm still waiting for a refund of $159.00. Of course, I canceled my subscription.
Response from RoAug 18, 2025
Hi there, thank you for reaching out. We're sorry to hear about your experience. Once a payment dispute is filed with your bank, we are unable to issue a refund on our side due to the transaction being handled directly by your bank. We recommend working with them to resolve the claim. If you have any additional questions, please reach out to [email protected].
Garith
I cancelled this product because it never worked for me and you keep sending this package to me. Very upset . Quit sending !!!
Response from RoAug 18, 2025
Hi there! We're sorry to hear this happened and completely understand the frustration. Some medications can be on an automatic monthly shipment basis, however you do have the ability to turn this off as well so you'll only receive orders from us when requested. Sending you a request for more information to help turn this off for you.