RoRo is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Gabrielle D.
Very informative and easy to understand the app. The step by step process of deciding what medication is best for you is amazing. Once you decide the medication the process is smooth and quick. Love that I don’t have to deal with a pharmacy, ro does it all.
Santiago D.
This program has given me confidence again! I just started with a full understanding and walkthrough thanks to the recourses,videos provided with the RO. Membership.
Diana O.
Your communication and the user friendliness of your program.
Debrah N.
Never trust a company with no person contact. All done via emails. Also ask same questions everytime one opens the website.
Response from RoDec 19, 2025
Hi there. We appreciate your interest in speaking with us over the phone. Due to a high volume of inquiries, we are currently managing communication primarily through messaging to ensure a timely and organized response to all our valued customers. You should be able to get in contact by logging into your Ro account, hover over to Support and scroll to the bottom. You should see your past history of messages with the provider and start a new conversation from there! Or, you can also try this link: my.ro.co/chat or send an email requesting a phone call appointment to [email protected].
Alice
I already gave reasons, thank you.
DAVID V.
Great company. Great experience. Superior product.
Response from RoDec 19, 2025
Hi there. We’re really sorry to hear about this experience and understand how upsetting that must have been. We’d like to clarify that Ro has no affiliation with Remedy Meds, and any charge from them did not come from us. If you believe there may be confusion or overlapping accounts, we’re happy to help review what we can and point you in the right direction. You should be able to get in contact with Support by logging into your Ro account, hover over to Support and scroll to the bottom. You should see your past history of messages with the provider and start a new conversation from there! Or, you can also try this link: my.ro.co/chat or send an email to [email protected]. However, we'll reach out to you directly to further assist, if you're open to it!
Kelly C.
I was helped in a timely manner. The process was not difficult.
Stacey T.
Transparency with pricing wasn't there. At first they checked my insurance and told me it was covered and I was paying $24.99 for the first two months in additon to the membership. What they didn't tell me is that only two prescriptions would be that price due to the manufacturor coupon that would be applied. I only found out about the manufacturerors coupon through my pharmacist when I went to pick up my third prescription and the process suddenly went up to $200. The worst part is that I didn't lose anything during my use. The nurse even said I was doing everything right with my lifestyle changes. I even talked to others about the medication zepbound and hey told me that they started losing weight only when they got to 10mg. Providers start you at 2.5mg to see how your body reacts so I get that part. What I don't get is that they have endorsements saying other than the membership, you won't be paying that much more than the membership for continued use.
Response from RoDec 19, 2025
Hi there. We’re sorry to hear about your experience and understand how the pricing changes and expectations around results felt unclear. Manufacturer coupons often have limits, which can cause costs to increase once they’re exhausted. Dosing is intentionally started low for safety, however we appreciate this feedback. We'll reach out for more information to see how we can help here!
