Div
The absolute worst service
The absolute worst service. Despite answering the questions in the profile and confirming I wanted them to submit for insurance coverage, the company scams you and makes it seem like insurance has denied coverage so you pay for cash. I checked with my insurance plan and they confirmed they did not receive any prior authorization requests and they also confirmed my plan cover the cost of GLP with prior authorization. The run around that I got from Ro customer service was absurd to a point where they claimed they didn’t even have my profile in their system.
Response from RoJan 9, 2026
Hi there. We’re very sorry to hear about your experience and understand how frustrating this must have been. Insurance coverage and prior authorization decisions can vary based on plan details, timing, and the information required by the insurer. We never intentionally misrepresent coverage outcomes. We’d like the opportunity to review this further and clarify what occurred, as we take concerns about accuracy and transparency very seriously. We're sending you a request for more information.



