RoReviews of ro.co

Response from RoJan 9, 2026

Hi there. We’re sorry to hear about your experience and understand how frustrating the delays and communication issues must have been. Insurance checks and prior authorizations can sometimes take longer than expected and may not always result in a submitted claim if coverage isn’t available, but we recognize how important timely refills and clear updates are. We appreciate you sharing this feedback and take concerns like this seriously, we will reach out for more information to see how we can help straighten this out for you.

Response from RoJan 9, 2026

Hi there. We’re sorry for the frustration this caused and understand how the pricing can feel unclear. The $45 enrollment fee covers your initial provider consultation and assistance with insurance, while the $145 monthly membership covers ongoing medical support and care management. Medication costs are separate and will depend on if you use your personal insurance. We do aim to offer transparent pricing and more information about the overall cost of the Body membership on our website here: ro.co/weight-loss/pricing/

Response from RoJan 9, 2026

Hi there. We’re sorry for the frustration this caused and understand how the pricing can feel unclear. The $45 enrollment fee covers your initial provider consultation and assistance with insurance, while the $145 monthly membership covers ongoing medical support and care management. Medication costs are separate and will depend on if you use your personal insurance. We do aim to offer transparent pricing and more information about the overall cost of the Body membership on our website here: ro.co/weight-loss/pricing/ Our support can be reached by email to [email protected] or through your Ro account here: my.ro.co/chat We'll send you a request for more information to see how we can help sort this out for you!

Response from RoJan 9, 2026

Hi there. We’re sorry for the frustration this caused and understand how the pricing can feel unclear. The $45 enrollment fee covers your initial provider consultation and assistance with insurance, while the $145 monthly membership covers ongoing medical support and care management. Medication costs are separate and will depend on if you use your personal insurance. We do aim to offer transparent pricing and more information about the overall cost of the Body membership on our website here: ro.co/weight-loss/pricing/

Response from RoJan 9, 2026

Hi there. We’re sorry for the frustration this caused and understand how the pricing can feel unclear. The $45 enrollment fee covers your initial provider consultation and assistance with insurance, however if you were not prescribed we can help issue you the refund. We'll send you a request for more information to help sort this out.