Kim H.
Very fast responses
Very fast responses

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Kim H.
Very fast responses
Judy M.
I began Ro just the past two weeks and very happy with your services. This has so far been a great experience for me and will look forward to the future me with all you help!
Rona P.
I Just started with this program and so far its great I took my first shot today no reaction and no side affects. I know this is a great program I see a lot of the advertisement. Thks Rona
Laurel T.
Process was very quick, very informative, and staff were responsive to questions. Prescription shipped quickly!
Ronda N.
Worst experience ever! Wasted over a week of my time with emails other information they needed provided. Then I received an email telling me I was approved. My prescription is sitting at my local pharmacy in Ohio waiting to be filled today January 12 covered by my insurance, which is Humana. Then I received another email telling me it’s not covered by my insurance it needs pre-authorization. Rep replied with an email asking them. Have they called my insurance for the pre-authorization? No response no response for three days. Finally I called Humana myself last night knowing that the prescription is at my local pharmacy today and due for pick up they did advise me once the pre-authorization is called in. They will release approval for the medication for me to pick up today January 12 Monday, however I wake up to an email this morning telling me, unfortunately it is not covered under my Humana insurance. So I called Humana myself. They told me that’s not true. Once they had the pre-authorization they were would release the OK for the medication to be filled! So with that being said, I did all the footwork screenshots of my local pharmacy phone number screenshots of Humana‘s phone number. It’s pretty bad when a representative from Humana was willing to pick the phone up and call this company themselves to preapproved it. They said they’ve never received a call never received any information in regards to medication for Ozempic question! So thank you. to.co for a waste of my time and thank you for lying to me. You are the worst and I hope everyone reads this review before wasting their time.
Response from RoJan 29, 2026
Hi there, we’re really sorry this was your experience and understand your frustration. We would appreciate the opportunity to review this further to see how we can help, if you're open to it. We're reaching out for more information.
Brandy N.
The process was simple and the time frame to receive my medication was very quick. My doctor prescribed my medication after reviewing my health questionnaire and determining the right medication for me
Sally A.
RO has great staff report, answers emails timely and understands my needs. The docs had prescribed Zepbound and I was very satisfied with the drug. I noticed wt reduction but also my night sweats and hot flashes stopped. I recently got off this drug but came back to this company and my needs were instantly met!
Brittany L.
This has been smooth sailing since I made the account. Ro rn and dr have worked with me to find a solution that fits my insurance. I highly recommend