Paradise E.
They operate on the billing you and…
They operate on the billing you and sometimes with nothing in return. They have billed me before where a prior authorization took over more than a month, and billed me again when they didnt do anything but call the insurance once. My insurance canceled my item on my formulary and apparently ro.co thinks its worth one full month of billing to make one call or check an online insurance portal. Talk about money first and customer second.
Response from RoJan 30, 2026
Hi there, we're sorry to hear this was your experience - this is not the service we aim to provide. We would appreciate the opportunity to investigate this further and see how we can help. We're sending a request for more information.



