RoRo is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Consumer
The website is very easy to navigate. Getting the right medication specifically for my needs was quick and simple and a collaborative effort with my appointed physician. I appreciate the encouragement to complete my long term goals as well. The medication was well packaged and the instructions were easy to follow.
Damon M.
I’m very satisfied with the service so far.
John M.
Very deceptive billing practices. You think you're paying for medication but you're paying a subscription whether you get medication or not. Even if you cancelled the medication and don't receive anything from them if you don't cancel the subscription they'll keep billing you and say it's non refundable.
Response from RoMay 1, 2026
Hi there! After the initial $39 enrollment fee, then your ongoing membership can be as low as $74/month when you prepay for an annual plan. The cost of medication is separate and can vary based on the medication as well as insurance coverage. You can find our free coverage report here to check your insurance options: ro.co/checker You can find more information about the overall cost of the Body membership and the different medications that are offered here: ro.co/weight-loss/pricing/
jairo L.
Way too expensive, very little lost in two months.
Response from RoMay 1, 2026
Hi there! After the initial $39 enrollment fee, then your ongoing membership can be as low as $74/month when you prepay for an annual plan. The cost of medication is separate and can vary based on the medication as well as insurance coverage. You can find our free coverage report here to check your insurance options: ro.co/checker You can find more information about the overall cost of the Body membership and the different medications that are offered here: ro.co/weight-loss/pricing/ Weight loss can vary from person to person, especially in the early months, but ongoing support and adjustments can help optimize results. However, we understand how that can feel discouraging. Feel free to reach out directly to the provider if you’d like to review your plan with the team.
Lisa Kay M.
It’s very helpful and nonjudgmental
Linda
Working with RO has been the best. Anything you want to find out they have the answers. I received my Zebound in 2 days by UPS. That was fast service. Thank you
Ginger
I went to their website and ordered what I thought was a 1 time purchase but you have to talk to a doctor before you can get the product, I changed my mind the same day and canceled the order, I was NEVER contacted by a doctor and never got product, but I did get a charge on my credit card card for $45.00. I reached out and told them I had canceled and never received product or talked to a doctor and they will not refund my credit card. Quoting some tiny disclosure not to mention, I thought that it was supposed to be a 1 time purchase and not a membership UPDATE, now after saying I will warn people, they agreed to refund me my $45.00. I am hoping this will happen as its the right thing to do .
Response from RoMay 1, 2026
Hi there. We’re sorry to hear about your experience and understand the confusion. The $45 fee is for the initial medical consultation and provider review, which is required before any prescription can be issued. We’re glad to hear a refund was approved and hope this helps resolve your concern. If you need any further assistance, please don’t hesitate to reach out.
Ken B.
Effortless, Quick response and they deliver on what they say.
