Donna D.
there’s no way to contact them…
there’s no way to contact them immediately. My card was declined because it was locked and it’s taken more than like a day and a half to get in contact with somebody so they can re-try my card.
Response from RoOct 9, 2026
Hi Donna, I'm sorry you had trouble getting in contact with us! From the Ro App or the Ro website after logging in, hit "support" then click the treatment you'd like to discuss further and "start a new conversation". That will get you in direct contact with the Nurses and support team. You can also reach out to [email protected] at any time and we would be happy to look into any questions or concerns. I hope this is helpful!



