Mrs
Very confusing
Very confusing. I think I’m paying $199 a month with the first month discounted. Then to find out after two months it jumps to $399. I probably won’t stay with RO. I’m on a fixed income and this is expensive.

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing7,254 approved reviews, newest moderated first
Mrs
Very confusing. I think I’m paying $199 a month with the first month discounted. Then to find out after two months it jumps to $399. I probably won’t stay with RO. I’m on a fixed income and this is expensive.
Kate W.
They were very quick and asked alot of questions. I was slightly confused about the membership fee and the seperate fee for the meds. I only payed for the meds in the end.
Vicki S.
I just ordered two days ago and received my order yesterday about to give it a shot later on today. I’ll keep you posted. Keep my thoughts positive on this whole procedure.
Cynthia G.
Convenient
Tim N.
Horrible company ! Don’t buy from them . No customer service support only by text and it takes days to get an answer if you get one . Over charge and you do not get what you pay for .
Response from RoJul 13, 2026
Hi there, We're sorry to hear about your experience. If you need assistance, our Care Team can be reached through secure messaging in your Ro account or by emailing [email protected]. We'd appreciate the opportunity to review your concerns and see how we can help. We'll also be reaching out to you directly.
Denise Hojnacki S.
The food monsters that are in your head kind of disappear. I don’t know if it’s because it’s summer or because I know I gotta get this weight off, but I’ve been making it a point of moving a lot more where that came from I don’t know so I’m hoping it’s some medicine from Ro.
Bridget C.
So far I'm pleased with how are going all communication with provider is good my order is on it way should arrive Friday 10th hopefully there are no delays with furtuer orders
Kiley C.
If I could give negative star amounts, I would. RO is a total scam. They prescribed me medication without having the appointment and disregarded EVERYTHING I said in the paperwork, such as I have been on Zepbound 12.5mg for 4weeks and would like to increase to 15. I am not interested in other products. Suddenly, after agreeing to a "special" of $49, they charged me a monthly fee of $149 and $299for a medication I did not order, cannot use, and explicitly said I do NOT WANT or NEED. I had to dive deep to find a way to speak with a representative. Finally, I got through and they were not able to issue a refund, correct the problem, or even connect me with a doctor that I allegedly had access to.I could not reach any doctor, let alone mine, any supervisor-not anyone. This business model is the reason why people give up on using such platforms.
Response from RoJul 13, 2026
Hi there, We're sorry to hear about your experience. We'd like the opportunity to review your account and your concerns. Please contact our Care Team at [email protected] using the email associated with your Ro account so we can investigate further and work toward a resolution. We'll also reach out to you directly for more information and work towards a resolution.