Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
ro.co
Website
ro.co
Category
Pharmacy & Medicine
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 21% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Very poor customer service. No phone number. Only able to communicate via messaging. Different individuals respond. I received incorrect information and when questioned just continual rude responses. The pharmacy portion was fine. Should you need assistance beware. Horrible service. Will not use again.
Response from RoJul 20, 2026
Hi there,
We're sorry to hear about your experience and we appreciate you bringing this to our attention.
Our Care Team is available through secure messaging in your Ro account or by emailing [email protected]. We'd like the opportunity to review your care and the guidance you received. We're reaching out to you directly for more information.
AM
Amber
Lost my hair- not lbs
GLP-1 - lost 5 lbs in 3-4 months, and about half of my hair. They said the hair loss was "normal" and kept upping my dose of GLP. Finally quit because I'm extremely concerned the rest of my hair is going to fall out!!
Response from RoJul 20, 2026
Hi there,
We're sorry to hear about your experience. Treatment response and side effects can vary from person to person, and we understand how concerning they can be.
We'd like the opportunity to review your care and the guidance you received. We're reaching out to you directly for more information.
PH
Paul H.
Looking for something that works
I’ve tried gummy’s, different medicines, I’ve tried keeping my mind off of snacks, my portion control is awful so when I get started on this hopefully after my first couple of weeks it will start working for me
ES
Erin S.
I signed up because my first delivery…was $0
I signed up because my first delivery was supposed to be free and then charged after that. $299 is coming out of my bank account t that I did not authorize.
Response from RoJul 13, 2026
Hi there,
We're sorry to hear about your experience. We'd like the opportunity to review your account and the charge you referenced to ensure everything was processed correctly. Please contact our Care Team at [email protected] using the email associated with your Ro account so we can investigate your billing concerns and assist you.
MD
Mary D.
Easy Application Process
Prompt, clear responses to my questions. Process was very fast. It took 3 days from filling out online request for medication to shipment, with several back and forth questions. Very easy process.
IB
Ilana B.
This company is TERRIBLE
This company is TERRIBLE. Don’t use them! They were not at all transparent that they charge you for $169 monthly membership that you must pay for in order to get the glp-1. They called it a “body program” which I wasn’t the least bit interested in, since I am in contact with my regular doctor etc. Since I wasn’t interested I did not click on that part which explains the membership costs. They advertise that the medication costs 299 which is a BIG LIE. Then, unlike the direct pharmacy through the manufacturer they increased the charge a whopping $100 to go up in strength level. The “membership “ consists of talking to a bot and not even being able to have a conversation. If you need help from a bot you cannot get it on Sunday and most of Saturday. Also, I know most people don’t care but NONE of the shipping and packaging (except the small box that holds the injection pen ) is recyclable.
Response from RoJul 13, 2026
Hi there,
We're sorry to hear about your experience. We strive to be transparent about our pricing, including that Ro Body membership and medication costs are separate, with details available at ro.co/weight-loss/pricing.
Our Ro Body membership includes ongoing access to licensed providers, regular check-ins, nurse coaching, prescription management, and unlimited messaging with your care team.
While we offer self-service tools for common questions, our Care Team is made up of real people—not bots—and are available 7 days a week to help with questions about your care, billing, and orders.
We appreciate your feedback regarding pricing, support, and packaging, and will share it with the appropriate teams as we continue working to improve.
DL
Doreen L.
Zepbound RX
Went online to order Zepbound and the process was very simple.
ST
Stacey
Great program
They were professional and knew what is best for you.
