Karen C.
Worst customer service ever!!
Worst customer service ever!!! Took 3 weeks to get a refill!! No phone number!! No live person!! It’s out of Asia!!! Who knows what you’re really getting!!!! Don’t trust this crooked group!!!
Response from RoJul 21, 2026
Hi there, We're sorry to hear about your experience and we understand how frustrating refill delays can be. Our Care Team is made up of real people and are available through secure messaging in your Ro account or by emailing [email protected]. We also want to reassure you that the medications we prescribe are FDA-approved, and we work directly with the manufacturers of Wegovy and Zepbound to help patients access these treatments. We'd appreciate the opportunity to review your refill concerns and assist you further.



