RoReviews of ro.co

It has been easy and seems to work so far wish it was cheaper

Relatively easy, but too early in process for a real opinion. Maybe wait until I actually receive something.

Was charged $39 then charged an additional $149! My invoice shows the discount but I did not receive discount and paid full price plus $39. Ridiculous

The pay scheme is not well explained. It says cost nothing to try and then they charge you for your first trial. It leads you to think that the first month is a trial when it isn’t. You’re paying for essentially what seems like an AI response in place of a doctor recommendation. Not to say I don’t think the doctor went through it but it is a standardized response. You’re pay the low fee for an automated response and then charged to obtain the medication.

In general, I appreciate the services this company provides- it meets a need. However, my experience coming onboard has been pretty unimpressive. First, I was asked if I was already receiving the medication I requested and at what dose. I provided the detail and the dose needed to maintain my treatment. The physician then finished the review and ordered me the starting dose - way too low. I could not reply, despite the fact that my prescription was being processed and I had been charged. I found a help chat, but they respond in 1-2 days. So, I am waiting to see if I paid for something that is incorrect when delivered or if this will be rectified. Further, the pricing is highly non-transparent until they have already charged you the initiation fee (which was reported to cover the first month, but did not.) So far, disappointed.

Ro has been great to work with. Very prompt with responses.

Very well organized, but I would have liked price information up-front, before committing to membership (and not being sure if that would include product or not).

Costs are not up front and are very sneaky. The ads I have seen seem to imply that the cost of GPL-1 medication is only $39/month to start and as low as $74 per month after that. But that cost doesn’t actually even include the cost of the medication. That is the cost of a membership to their program. The cost of the medication is above and beyond that. While I can’t say it’s illegal, it’s certainly VERY disingenuous. That being said, if they just were up front about the cost, the rest of the process was very easy and smooth. But I can’t overlook the bait and switch with the cost. Therefore, I have and will continue to discourage others from using this company.