RoReviews of ro.co

Very user-friendly process, with AMAZING support!! Medication is ALWAYS, on time!!

Pretty simple and fast process. Appreciate the updates they give on each step. Thank you!

Well you charged 39.00 then 149.00 with out any instuctions on how it would be charged so i cancled and got a refund from my bank for your false advertisement i got 12 months to get discount but i can only affoard the first of every month not 888.00 all at once we’er all on fixed incones

To date Ro has been responsive to all of my questions online. They explain things very clearly and I’m confident that Charles Barkley would not advertise anything without honestly trusting in what he is saying.

Their pricing structure is not transparent at all and somewhat confusing. I thought I was gonna get discounted medication. No it was actually just the fee for the “consult“ which was a bullshit consult in my opinion why is not a human being being interviewing me and talking to me? And then they charge me for the medication itself, which was not discounted I could’ve gone to a local discount pharmacy and got it for that price. If I only knew……. They could make it a lot better they choose not to because they would prefer to bait and switch on people.

Most frustrating user experience via a website, not to mention 100099389 emails and texts that force you to do, redo, reredo, rereredo, and on and on. I still have no idea how much I am being charged (is it $149, $34.95, $49.95 all of those plus cost of medication?) In one message I was informed I had selected (which I had not) to pay for medication myself. Then 5 hours later I was told my insurance had approved it. But then had to login, repeat text authorization, twice, and never got my “free” report. Whoever is doing the usability design and message campaigns needs to be fired. It’s a mess. And, as I said, I still don’t know what I am paying for or the total amount that will be charged. When you sign up it's basically unlimited access to your credit card. And the texts, emails, well they never stop….and I mean 15 or more a day. UPDATE: Ro shipped the medication and refunded me the $149 fee for "membership" which I should point out their website stated the first month was free. For the record, I never interacted with a provider, ever. No lab tests, nothing. I'm still getting texts and emails from Ro, though they canceled my membership. This company has good customer support, but their price transparency, refund policy, medication and cost, self-pay vs. insurance pay, and other information is a muddled mess. No one should have to go through a form, then fill it out again as part of onboarding, fill out parts of it again to interact with a "prescribing provider," fill out other parts of information to define what medication you are asking about and that you have already provided -- not to mention getting endless text and emails on the same. I don't know if I have one account or 27 because of the mass text and email messages, which make it seem like something is missing, additional details are needed, insurance cards need uploading, and so forth, when all of that has been provided not just once but MULTIPLE times. Ro can take this offline all they want, but the problems still exist despite my pointing them out.

The registration process was duplicative requiring entry of identical data (I.e. medical history, medications, hoped for outcomes of the program. Most troublesome is a misrepresentation of the program costs. The marketing materials make it appear that the first month's medications would be discounted to $39 from the regular price of $149 per month. After providing credit card information, my card was charged both sums for the first month. If I am only charged the $39 one time i'm just angry. If I am charged $39 plus $149 each month, this will be reported to the FCPA and the attorney general for fraud

The doctor that I talked with was very understanding and knowledgeable about what I wanted. He took the time and listened to what I had to say. Give RO a chance and you will be pleased.