Ripple Fiber Reviews | Read Customer Reviews of ripplefiber.com

Ripple Fiber Reviews | Read Customer Reviews of ripplefiber.com

Ripple Fiber reviews

115 approved reviews, newest moderated first

DFS
Jul 5, 2026
Worked fine for 3 weeks
Worked fine for 3 weeks. then the billing was screwed up. when they fixed it I had dial up speed internet for 2 days because they screwed it all up and no one KNEW how to correct it. Finally they sent a tech. Had it working fine for 36 hours and then, on a holiday weekend, a total service outage now going on 24 hours. Back up cellular internet is terrible. I am getting this garbage out of my house. Nothing but incompetence from this company.
Response from Ripple FiberJul 7, 2026
Hi, DFS. We want to get this escalated to our team immediately to get you back online as quickly as possible and to credit your account for the downtime you experienced. We want to make this right for you and ensure that you receive the necessary support. Please submit this contact form so our team can reach out to you directly: https://ripplefiber.com/social-contact
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SAUL JR, WILLIAM H.
Jun 27, 2026
Outstanding the installer was…
Outstanding the installer was knowledgeable and very respectful. Best experience I have ever had with an installer internet is super fast no problems saves me so much money from spectrum can even take wifey out for dinner once a week with the money I have saved with your company keep up the outstanding service and the money i save from dropping spectrum
Response from Ripple FiberJul 7, 2026
Thank you for sharing your review, Saul! We're so glad that you're loving your service and savings! Thanks for choosing Ripple Fiber and happy streaming!
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Jeremy E.
Jun 26, 2026
Installed yesterday and has been down…
Installed yesterday and has been down multiple times. Its been down most of the day amd they refuse to answer service tickets and the online chat said they were resetting the system just to boot me off the chat instead. Iam about to cancel how can u screw up this bad ?
Response from Ripple FiberJun 26, 2026
Hi, Jeremy. We want to get this escalated to our team right away so we can investigate the issues with your service and get this resolved as quickly as possible. We're so sorry that you've had this experience with us and are committed to turning this situation around and providing the experience you deserve. Please submit this contact form and include all of your ticket numbers: https://ripplefiber.com/social-contact
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parchcorndaughter P.
Jun 24, 2026
The VERY WORST service
The very worst service of any company we have interacted with. The reason we needed service is because our internet has so much latency we cannot use our VOIP phone. We need a home phone because we have practically no cell service. Last Speedtest I ran, jitter was 287. It is regularly in the 60’s. It needs to be less than 4. We have scheduled 2 service calls, both no-shows with no calls either. They were both marked as complete with NOTHING being done.
Response from Ripple FiberJun 25, 2026
We want to get this escalated to our team right away to address and resolve the issues you're experiencing with your service. We want to investigate what happened with your two previous appointments and address those with you and with our team as well. We're so sorry that you've had this experience with us and are committed to turning this situation around and providing the experience you deserve. Please submit this contact form and one of our team members will reach out to you directly: https://ripplefiber.com/social-contact
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Jerry C.
Jun 23, 2026
Office a Disaster. Installer excellent.
Had a pre installation appt. They rescheduled it and never told me. Then, the day of that appointment they cancelled. Long hold times whenever I had to call. Once the installer was called, he was excellent. Neat, knowledgeable and good communication. So far the system works well. Could not access my Ripple account after installation. Called for help and they had no idea what to do. Bottom line…..installer excellent. Office a disaster.
Response from Ripple FiberJun 24, 2026
Hi there, Jerry. Although we're glad our technician provided such great service, we're so sorry for the scheduling delays you experienced and the difficulty you had trying to access your account. We'd like to investigate this and reach out to you directly to ensure all of the issues you experienced have been addressed and resolved. Please submit this contact form and one of our team members will reach out to you directly: https://ripplefiber.com/social-contact
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James W.
Jun 22, 2026
The fact that Ripple Fiber communicates…
The fact that Ripple Fiber communicates proactively on outage issues.
Response from Ripple FiberJun 22, 2026
Thanks for sharing your feedback, James! Proactive communication is an important part of how we serve our customers, and it means a lot to hear it’s making a positive difference for you! Thank you for choosing Ripple Fiber!
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Ken W.
Jun 22, 2026
The installation was quick and…
The installation was quick and preformed by an experienced, well trained, and friendly technician. The service is exceptional and priced right. The customer service personnel are also well trained and very personable.
Response from Ripple FiberJun 22, 2026
Thanks for sharing this wonderful review, Ken! Your satisfaction is our top priority here at Ripple Fiber and we're so glad that you're enjoying your service!
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Thomas G.
Jun 22, 2026
Great company that gives profits back…
Great company that gives profits back to the community. The cost was half price and the quality and speed were superior to competitors. The people are helpful and friendly. They even gave me a free month of service!
Response from Ripple FiberJun 22, 2026
Thank you so much for the kind words, Thomas! We're thrilled to hear you're enjoying the speed, value, and service that Ripple Fiber provides. Our goal is to deliver a better internet experience while making a positive impact in the communities we serve, so it's especially rewarding to hear feedback like yours. Thank you for choosing Ripple Fiber and for being part of our community!
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