Ripple Fiber Reviews | Read Customer Reviews of ripplefiber.com

Ripple Fiber Reviews | Read Customer Reviews of ripplefiber.com

Ripple Fiber reviews

Showing 6 reviews with 2 stars · Clear filters

Nancy P.
Jul 29, 2026
Continual internet issues
Continual internet issues. Always down and never offers any compensation for loss of use. 2 weeks in a row now for hours lost.
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Matt
Jul 6, 2026
Not Worth It
The internet is very fast but not reliable. There were huge issues with installation. I had to wait three months to get it installed after they had already dug up my whole street. Now, I’ve had the service for 6 months and have had multiple outages for multiple days. It’s so frustrating. I thought Charter/Spectrum was bad, but Ripple is just as bad. It is admittedly much faster, but the lengthy outages make no sense.
Response from Ripple FiberJul 7, 2026
Hi, Matt. Various factors can impact when installations can be completed after construction has finished. We want to get this escalated to our team immediately to investigate the cause of your connection issues and ensure those are fixed properly. Please submit this contact form so our team can reach out to you directly: https://ripplefiber.com/social-contact
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Jerry C.
Jun 23, 2026
Office a Disaster. Installer excellent.
Had a pre installation appt. They rescheduled it and never told me. Then, the day of that appointment they cancelled. Long hold times whenever I had to call. Once the installer was called, he was excellent. Neat, knowledgeable and good communication. So far the system works well. Could not access my Ripple account after installation. Called for help and they had no idea what to do. Bottom line…..installer excellent. Office a disaster.
Response from Ripple FiberJun 24, 2026
Hi there, Jerry. Although we're glad our technician provided such great service, we're so sorry for the scheduling delays you experienced and the difficulty you had trying to access your account. We'd like to investigate this and reach out to you directly to ensure all of the issues you experienced have been addressed and resolved. Please submit this contact form and one of our team members will reach out to you directly: https://ripplefiber.com/social-contact
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Keith
Jun 2, 2026
Ripple fiber goes in and out…
Ripple fiber goes in and out consistently. Very disappointing! about ready to cancel!!! Kept my Comcast internet in case this happened !!!
Response from Ripple FiberJun 3, 2026
Hi there, Keith. We know how important a stable, reliable connection is, and we’re committed to improving both your experience and the support you receive. As part of that, we’d like to offer you an upgrade to the eero Pro 7 along with complimentary eero Signal Internet Backup. This added layer of failover is designed to help keep you connected during outages and minimize interruptions to things like streaming and everyday use. Please submit this contact form so our team can reach out to you directly to get you upgraded: https://ripplefiber.com/social-contact
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Danny D.
May 19, 2026
When the internet is working
When the internet is working, it’s great. But for the past six months, the service has gone out every single month — and not just for a couple of hours, but sometimes for an entire day. This has become an ongoing issue, and since I work from home, I’ve missed multiple days of work because of these long outages
Response from Ripple FiberMay 19, 2026
Hi there, Danny. We know how important a stable, reliable connection is, and we’re committed to improving both your experience and the support you receive. As part of that, we’d be happy to offer you an upgrade to the eero Pro 7 along with complimentary eero Signal Internet Backup. This added layer of failover is designed to help keep you connected during outages and minimize interruptions to things like streaming and everyday use. We’re here to support you and want to make sure you feel confident in your service moving forward. Please submit this contact form so our team can reach out to you directly: https://ripplefiber.com/social-contact
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James H.
Apr 17, 2026
The customer is generally right to be satisfied
The customer is generally right to be satisfied, all I wanted was to have one 2.5 Gig WAN port & one 2.5 Gig LAN port on the gateway, to get more speed out of my Asus router. I have been disappointed getting 600 to maybe 750 Meg from 1 Gig service. If I had a better option, I would leave Ripple Fiber!
Response from Ripple FiberApr 20, 2026
Hi there, James! We'd be happy to get you extra support with this and get your speeds to where they should be! Please submit this contact form to get started: https://ripplefiber.com/social-contact
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