Ripple FiberReviews of ripplefiber.com

Response from Ripple FiberJun 22, 2026

Hi there, Mark. Thank you for bringing this to our attention. We're so sorry to hear that you've been dealing with ongoing service issues, communication concerns, and missed appointments. We'd like to address these with you directly and apologize to you over the frustration you've experienced. We want to take a closer look at everything you've described, including your current service issues and team member interactions, so we can better understand what happened, provide you with support, and ensure these issues get resolved promptly and addressed. Our goal is to provide a reliable experience backed by responsive support, and we'd appreciate the opportunity to escalate your case and turn this entire experience around for you. Please submit this contact form and one of our team members will reach out to you directly: https://ripplefiber.com/social-contact

Response from Ripple FiberJun 19, 2026

Hi there, Charles. Although we understand you’ve cancelled service, we’d like to take a closer look at your experience to better understand why you had these service issues and find a resolution. Consistent, reliable service is a priority for us, and when something doesn’t perform as expected, we want to learn from it, address it properly, and ensure the problem is fixed to your satisfaction. If you’re open to it, our team would like to review your installation and service history in more detail. We'd like to investigate what happened on the network side and during the support interactions you had, so we can learn and improve both performance and communication moving forward. We’d like to share any findings with you and answer questions if you’d like more clarity on what occurred. Thank you again for taking the time to bring this to our attention. Please submit this contact form so one of our team members can reach out to you directly: https://ripplefiber.com/social-contact

Response from Ripple FiberJun 17, 2026

Hi, Melissa. We want to get this escalated immediately to our team to get you back online and provide you with more information on what's happening in your area. We’d also like to offer you an upgrade to the eero Pro 7 that comes with free Internet Backup. This added layer of failover keeps you connected during outages so you can continue to stream uninterrupted. We want to make this right for you and ensure that you receive the necessary support. Please submit this contact form so our team can reach out to you directly: https://ripplefiber.com/social-contact

Response from Ripple FiberJun 17, 2026

Hi there, Theresa. We want to get this escalated to our team immediately to make sure your service is working correctly and address any other concerns you may have. We know how important a stable, reliable connection is, and we’re committed to improving both your experience and the support you receive. As part of that, we’d like to offer you an upgrade to the eero Pro 7 that comes with free Internet Backup. This added layer of failover keeps you connected during outages so you can continue to stream uninterrupted. We want to make this right for you and ensure that you receive the necessary support. Please submit this contact form so our team can reach out to you directly: https://ripplefiber.com/social-contact

Response from Ripple FiberJun 17, 2026

UPDATE: No AI here. The Social Media team is here, ready to connect you with support if you need it. We understand you no longer are interested in our service but if you change your mind, we'd be happy to help. Otherwise, have a great day. --------------------------------------------------------------------------------- Hi there, Bob. Thank you for taking the time to share your experience and for considering Ripple Fiber. We're so sorry to hear that your efforts to get started with service were frustrating. This isn't our standard process, and we're going to internally investigate your experience, address this with our team, and ensure this doesn't happen again moving forward. We understand your concerns regarding the follow-up calls after you decided not to move forward and will make sure this gets addressed internally with our team. At Ripple Fiber, we're committed to continuously improving our service and the experience we provide at every stage of the customer journey. We appreciate your feedback, and will use this to identify opportunities to do better.

Response from Ripple FiberJun 10, 2026

UPDATE: Loring, we asked that you submit the contact form so we can learn more about your experience, investigate what occurred, and better understand why your concerns were not resolved. Without additional information, we're unable to review the specifics of your situation or determine what may have contributed to the issues you've described. We're more than happy to address your concerns, answer your questions, and provide clarification where needed. However, we need the opportunity to review the details directly with you so we can conduct a thorough investigation and provide accurate information. --------------------------------------------------------------------------------------------------------- Hi there, Loring. We want to get this escalated to our team immediately to get you back online as quickly as possible and to address your concerns with the time of restoration and lack of resolution. We know how important a stable, reliable connection is, and we’re committed to improving both your experience and the support you receive. As part of that, we’d like to offer you an upgrade to the eero Pro 7 that comes with free Internet Backup. This added layer of failover keeps you connected during outages so you can continue to stream uninterrupted. We want to make this right for you and ensure that you receive the necessary support. Please submit this contact form so our team can reach out to you directly: https://ripplefiber.com/social-contact

Response from Ripple FiberJun 8, 2026

Hi there, Caleb. We'd like the opportunity to learn more about your experience and better understand the concerns you've raised. We also want to clarify that our technical support team is not outsourced. Our team is committed to helping customers troubleshoot issues and find resolutions as quickly as possible. We'd like to connect you directly with our support team so they can review your account, investigate the service interruptions you've experienced, and provide further assistance. Please submit this contact form to get started: https://ripplefiber.com/social-contact

Response from Ripple FiberJun 8, 2026

Hi again, Jeremy. Our team got this resolved for you after we contacted you directly and notified you that we escalated this. We reached out to you multiple times and consistently kept you updated on what our next steps were in getting this resolved for you. Our team also addressed your other concerns, checked back in with you to ensure this was completed, and offered more support with the questions you had. Thanks again and if you need anything else, please feel free to reach out to us.