Prices and selection are really good ! My only critic would be that items with tagged out of stock expecting more can take a long time to be restocked and when I asked they had no approximate has to when they would receive them. But I guess the pandemic doesn’t help so it’s understandable. Overall really like the site !
CL
Cory Larson (.
I've been buying from rightstuf for…
I've been buying from rightstuf for about 4 years now, and all 4 years I've been a Got Anime member because I've never once had a negative experience. I've given them plenty of opportunities to disappoint me, and they never have.
I've convinced a lot of my friends to buy from rightstuf rather than on amazon because I honestly feel like rightstuf deserves it more.
JI
Jason I.
Overall excellent store for anime
Overall excellent store for anime! Great selection of anime, constant deals, reasonable prices. Sometimes takes a while to deliver, but always delivers in great condition.
RW
Rich W.
Been using this site for over 10 years
Been using this site for over 10 years. Problems have been few and quickly resolved. Items are in perfect condition and in the off chance they aren’t are quickly replaced. It’s 2020 a global pandemic and the holidays so of course shipping is slower. Not their fault. Best site for anime and merch bar none.
BC
Brandon C.
RightStuf is the Go To for Anime & Manga !
I have been using rightstuf for approximately 6 months and it is the best place to buy anything anime & manga related! I feel like a kid in a candy shop whenever I am on there site it is like heaven for anime fans such as myself. They take the time and effort to package your items with care & their customer service team are incredibly friendly ! I absolutely love RightStuf & highly recommend their website ! Thank you RightStuf for your hard work & dedication !
LM
L M.
I’ve been a GOT Anime member for the…
I’ve been a GOT Anime member for the last two years because I purchase manga in bulk quite regularly. My experiences with customer support haven’t been as bad as other reviews, but I’m guessing that’s because I haven’t had any major issues with packaging, shipping (I got partial parts of an April order for months because I bought them while they were out of stock at the time. But it’s COVID-19 come on ya’ll), etc.
When I inquired about an order by email, I was replied too in a day or two. I will continue to be a GOT member.
JG
Jgodin
I've purchased a ton from this website…
I've purchased a ton from this website and have never had an issue with damaged items and in fact they are the only place I've never had this issue. I get bulk cheap deals and fill my shelves for much less than I can elsewhere. The only downsides are the customer service (slow and redundant in some ways) and the shipping times are pretty long. Overall I highly recommend this to anyone who enjoys buying manga or anime and can wait for the longer ship times!
CM
Chris M.
An Animazing Experience
Throughout my time ordering from Rightstuf, I have only ever had one issue. The package was improperly packed and arrived damaged. It was quickly resolved, and I am more than happy to order from them again.
The good.
Outside of sales, I typically place a single order every month for the following month's preorders. With the 25% off preorders, this is insane value. Due to the Covid-19 situation, items are frequently delayed, however I have never had an issue getting items moved between orders by opening a case via web or calling in. They are typically very good about communicating when items are delayed. Beyond this, their packing process now immaculate and items rarely, if ever, arrive damaged.
The mediocre.
GotAnime Member value has dipped recently. There aren't too many benefits that apply other than the small discount on all non-sale items. There is also the added feature of your orders have "priority processing," but I'm not sure how this benefit works. In short, the membership program is very hit and miss. However, word through their newsletters and forums is that they are working on adding more benefits. I renew my membership ($18) due to the amount of my orders frequently adding up to a small savings, however next year's renewal with likely be contingent on what these new benefits are.
The Bad.
I don't actually have anything to say here. Their customer service team, while overloaded, are some of the best people I have interacted with. There are never issues they can't solve.
Summary.
I will remain a frequent customer of Rightstuf and frequently recommend them to anyone who collects manga and anime products. Their value outside of sales in unmatched, even if their membership program leaves a little to be desired.