Ridgemont OutfittersReviews of ridgemontoutfitters.com

I placed and and paid for an order on the 16th February 2021. The order was supposed to arrive in April 2021. As of yet June 2021 (two months later) nothing has arrived. Each time I have enquired, i have had to reach out and initiate communication. Very dissapointing process to be honest. Poor.

UPDATE - I contacted the company to enquire about the late delivery and received an email back on the same day informing me that the boots would not arrive for a few more weeks. I was offered a range of in-stock alternatives and chose one which was delivered within 48hrs. Not my first choice of boot but more expensive (without additional charges applied) and they seem incredibly high quality on the first few outings. So a satisfactory conclusion... Similar to other one star reviews. Placed a pre-order for delivery in May. Shoes have not arrived and I have received no communication as to why this might be. The shoes were ordered specifically for a holiday and I fly next week. Holding out little hope of the situation being resolved by then...

Well, I pre-ordered my shoes back in March with the expected shipment to be middle to end of April. The shoes have yet to arrive 6/6/21. I have reached out twice. The first time I was told they were delayed... and would arrive middle of May. The second time I reached out I was told they shoes would arrive to port and would ship out that week (end of may). My order says it has pre-shipment usps and had said that for over a week. This company has made no effort to take care of me for the delay or to even reach out and let me know what is going on. I have had to initiate every conversation. They only reached out once they received a poor review. I ask that you take this information to heart before placing an order. Good luck! Update, shoes were finally delivered 6/8/21 Review changed from one star to two.

Have to agree with the recent one star reviews... I pre-ordered a pair of boots and was aware that there could be delays, but the length of the delay, lack of communication, and emails to customer service being ignored have really soured the experience here. Maybe ordering from shoes that are in stock is the answer, but I can't recommend pre-ordering from Ridgemont. Update - shoes arrived, and I really like them. It's a shame the pre-order experience was poor because I'd rate them higher if the communication regarding delays was improved. Ridgemont's reply below to contact their customer service team feels a little pointless considering that's the email address that's ignored my previous emails.

I have ordered and paid for my boots in March. It’s now May and still nothing. Communication is very poor but last thing I’ve heard is that they may Arrive by end of May. If they don’t I’ll try and cancel...if I can find a way to do that. So far it’s been the worse online shopping experience ever. So don’t bother. I certainly won’t bother again.

I really want to support this business, and everyone understands that shipping is maybe more challenging, but please, just drop us an email! Communicate! If the order is delayed or we query what stage the order is at, please respond or stop advertising your products! I ordered my shoes in feb, they were on pre order set to ship in April but no communication at all. Its so disappointing as the product looks great. It just seems like this company don't give a damn about the customer. Clearly they think we've got £75 to throw away. Its such a shame. I wish I hadn't trusted the adverts on Instagram and read these reviews first as others have had the same experience. Sorry Ridgmont, I really had high hopes, but you've let me down!

I am absolutely appalled that I have not received my order that was a gift for my brother and my two emails chasing the order up have been ignored. Disgusting way to treat customers!

I love these shoes. The last pair I had got cut off me after an accident and the first thing I did when I got moving before I even went out into the woods again was buy another set of Monty Hi's fantastic shoe on the trail and it looks good enough to wear around town.