RideNow PowersportsReviews of ridenow.com

I contacted Ridenow to inspect a 2016 Can Am XDS that I was considering purchasing. The service department assured me that they would conduct a thorough inspection, allowing me to make an informed decision about my purchase. When I arrived at Ridenow to talk to the service tech, I walked in through the sales department. I was told by one of the salespersons that if I didn't purchase the SXS that they would. I later found out that the seller was also told that they wanted to buy it. Trying to buy a SXS out from under the buyer when they are bringing it to the facility for a used vehicle inspection is beyond unethical and is a poor business practice Rather than providing a realistic report of concerns and necessary repairs. Ridenow created an estimate of what appeared to be every single part to make the vehicle new again. Keep in mind the vehicle only has 220 hours on it. It would appear that RideNow created a estimate that would deter me from buying the SXS so that RideNow could purchase it themselves. The seller shared that when he called RideNow to let them know that the ownership had transferred to me that the service Tech sounded disappointed. On my way home the speedometer was not functioning and this was not an item listed on RideNow's estimate. I called RideNow to request them to restore the vehicle to it's condition prior to bringing it to them. The service person immediately said that he could order the parts and charge me for the additional service. When I again stated the speedometer was working prior to bringing it them, he said he would have the service manager call me back. I later received a call back from the service manager. The service manager also stated he could order the parts if I was willing to pay for the repair. After paying for RideNow for a used vehicle inspection, you would think RideNow would be smart enough to just have me bring it back and they could determine if they just knocked something off or something got loose. They could then rule out if it was their mistake and make me feel more comfortable about paying for a legitimate repair. The Service Manager didn't even try and present like they care about customer service. Obviously a business is there to make money, however, only caring about your profit is poor customer service. They got their quick buck and lost me as a customer. I hope people look anywhere else, but RideNow to purchase or have service completed. Looking back, I am seeing very poor reviews for RideNow. Shame on me for not doing better research.

Avoid RideNow Jacksonville at All Costs – My $100K Yamaha Boat Is Unsafe and Practically Useless I normally don’t post stuff like this, but after everything my family and I have gone through, I feel obligated to warn others. If you’re thinking about buying a boat or any powersports equipment from RideNow Jacksonville, do not. Here's what happened to us: Timeline of the Disaster: July 20, 2025 – I purchased a brand new Yamaha boat from RideNow Jacksonville. First time on the water in St. Augustine, it wouldn’t go over 3mph. It was dead in the water on day one. I had to get towed in. No offer from RideNow for safe return, help, or even an apology—just “bring it back to the dealer.” They kept the boat for 7 months. I barely got any updates. They just ghosted me. When I finally got the boat back, they forgot to return my trailer. I asked several times and they denied having it. Turns out—it was in their yard the whole time. Not even an apology. We planned a family trip to the Keys, thinking surely it was good to go now. On the drive down, the wakeboard tower literally fell off the boat on the highway. The dealer never installed two critical bolts. Just totally negligent. I called RideNow—they never called back. One time I was on hold for 23 minutes, and then someone just hung up on me. I’m not exaggerating. Took it to a Yamaha dealer in the Keys—they said multiple bolts were missing and couldn’t fix it because they’re dealer-specific parts. I had to buy random bolts from Home Depot just to stabilize the tower (which was still unusable). We tried dropping the boat in again. The steering didn’t work at all—I couldn’t even turn the wheel. Another tow. Dealer down there said the steering cables were never lubed and are now basically shot. After all that, we finally got it moving. We took it out 15 miles offshore with our four kids to snorkel... and the port motor died. We were stranded at sea and had to get towed back again. Now I have a $100,000 boat that has less than 5 hours on it and is completely unreliable and unsafe. The dealership refuses to take responsibility. The manager won’t take my calls, the employees are rude and accusatory, and I’ve been offered zero resolution. TL;DR: Bought a new boat Broke on first use Held by dealer for 7 months Tower fell off due to missing bolts Steering cables never serviced Stranded offshore with kids Treated like garbage by RideNow staff I’ve filed complaints and may take legal action, but in the meantime—buyer beware. RideNow’s negligence and customer service have been a nightmare from start to finish. Happy to provide more details or documentation if anyone’s considering shopping there. Don't make the mistake I did.

The worst experience as to purchasing a Can-Am Spyder. I received my machine without a proper pre delivery inspection. drove 40 miles home with the air suspension disconnected, tire pressures overfilled and only one key for the machine. They told me it only comes with one. I contacted BRP of which they told me the dealer owes me a second key as this is how they are delivered to the dealer. I politely asked for the general manager to talk with me by way of email and talking to the sales manager and salesperson. Never got a response from the GM after several attempts. They are getting 1 star because of the parts person who was very helpful... beware!

Holy hell what a sht show. Went in and negotiated a Segway UT10P crew about 3 months ago. Went home to pick up my trade and back for pick-up. Nothing was really ready and tons of fees added on. Anyone making a deal, 100% pay attention to the add-ons and unpacking fees. Either way, compromised and made the deal. Salesman quit the next day and didn't put my spare key in the bag, but said he gave it to GM. Parts thrown in for free by GM and said Key would be mailed, but never received. 5 weeks later, major parts failure. Lots of promises and finger pointing between Segway and Service department. 3 months later, called and was told ready for pickup. Went to pick it up. Rear differential oil all over undercarriage (literally dripping) . Backed decals from sitting outside in sun for months. All interior trim just thrown in back seat. Service guy said he's the only one working and it was gonna be a while before he could get it to me. Enough time that I noticed keys were in it, loaded up, ran for about 20 min, went back in and waited, and just left with my SxS. No follow-up to see if I even left with it. Bought lots of new vehicles, RVs, ATVs, etc. This is hands down the worst. Avoid at all costs. Go anywhere else.

Would give a zero if possible. We bought a warranty on our Vanderhall Carmel last year when we bought the motorcycle from Ride Now Canton. Now, not only refuse to fix the vehicle but also will not return the warranty money. We have contacted them at least six times and have also emailed them since the beginning of March, 2025. No return phone calls. When we emailed, they told us they would seek a resolution. No response. We had to drive an hour, on two separate occasions to initially fill out a refund for the warranty and then to actually provide them with the Warranty refund request document that we filled out on the first trip, as they lost the document that they asked us to fill out at their own location. It is now the very end of May and no resolution. DO NOT BUY. THEY DO NOT HONOR THEIR CONTRACTS AND WILL NOT CALL YOU BACK. We finally got a response. They basically took our warranty money, we had to go twice to fill paperwork out to prove we had a warranty, and now they state we can trailer our motorcycle 3 hours to another location south of us who serves Vanderhall. Why would I pay $2500 to drive three hours to another location for service? Why would a place take your warranty money if they cannot provide service? DO NOT BUY.

bought a New Kawasaki w800 on 5/10/25.... drove it 17mi to home....engine started to have valve noise so I looked at the Sight Oil window and saw no oil showing in the Sight Window...I have left the cycle in the garage while I wait on some Kawasaki oil from Amazon....Have left 2 messages with service and have not heard any response...I have read that low oil during break-in of engine is a Big No No ...so I am waiting to talk to someone...at Powersports...

A particular employee. Shannon that has worked in service for a long time. Unfortunately it is rare when an employee goes out of their way to serve. But she does. I ran my own biz 30 yrs and recognize a leader. She is.

The service staff was very friendly and fully understood my problems. They got me in as fast as possible and got my key repaired and reprogrammed asap. Great Service