RideNow PowersportsReviews of ridenow.com

We arrived at the dealership at 8:45 AM and were greeted promptly by a salesman. I explained that I was there specifically to look at—and purchase—a 2025 Kawasaki Ridge Limited I had seen listed on their website. The salesman appeared knowledgeable about the unit, and initially things seemed to be going smoothly. That’s where it started to go downhill. I was informed that the unit was not actually at the dealership but at a warehouse and would need to be picked up. After some back-and-forth, we were told it would arrive by noon. Based on that, we left around 10:00 AM to get lunch. While at lunch, I received a text stating the paperwork was ready to sign. We returned, completed all the paperwork, and then waited. By 11:30 AM, I began asking where the unit was. The salesman claimed the driver was stuck in traffic, but the story kept changing and clearly didn’t line up. At that point, it felt like we were being stalled rather than told the truth. At 12:10 PM, I asked to speak with a manager. After about 10 minutes, the manager admitted the unit was still at the warehouse and was only being picked up at 12:20 PM. He stated it would arrive around 12:45 PM and be ready by approximately 1:10 PM—well after we were originally told it would already be there. To his credit, the manager did offer $150 in free merchandise to help make up for the delays, which I appreciated. However, the core issue wasn’t the compensation—it was the lack of honesty and communication throughout the process. For a major purchase, I expect straightforward answers and realistic timelines. If the unit isn’t onsite, just say so. Don’t rush customers into signing paperwork and then spend hours feeding them excuses. The machine itself may be great, but the buying experience was disorganized and unnecessarily frustrating.

I comunicated with specific people about a specific bike Prior to traveling the 3 hrs to McDonough. Told to ask for someone, whom I no longer believe exists. Passed on to someone, then passed on to a nice guy that didnt know his products or inventory, or so it seemed by his disinterest in selling me a bike. This was a basic bait and switch. I dont know anyone else’s experiences. I haven’t even read any other reviews. But I am compelled to give yall a heads up. If you go there I truly hope you have a better experience

The staff at RideNow SoCal has been very nice and helpful, but I was surprised when I called about a bike and learned about an $890 "reconditioning fee" added to the asking price. I was willing to pay asking + taxes and registration, but a hidden $890 fee?! That's just wrong. Advertise the true price of the bike.