RideNow PowersportsReviews of ridenow.com

RideNow Power Sports management team in Chandler Arizona is the most disappointing business experience I have ever had to deal with. I bought a new SeaDoo from a local RideNow dealer in Dallas, Texas. The deal was made due to the price. The logistics of paperwork and taking delivery were more of an issue. Due to the lack of training from Headquarters in Arizona the local team had a great deal of difficulty doing the paperwork correctly and on time. That was disappointing but nothing compared to the work of the Service Department as I tried to take delivery. The unit was not prepped before I took it home resulting in having to bring it back. While the Service Department had it the second time they damaged the SeaDoo by not adjusting the bunks and allowing it to rest on the trailer crossmember, sustaining damage. Not trusting the local dealer at this point, I tried to contact the Management team in Chandler, Arizona.  After getting a runaround and no response for over 6 weeks, I started calling the 2 corporate numbers a few times a day. Shortly after that RideNow PowerSports proceeded to block my number.  The menu would come up as to what department I wanted, then when selecting it the recorded message would come up. The number you selected is either disconnected or out of service. For every department. Really? How juvenile can a major corporation be? All I wanted was an acknowledgement and a bit of an apology. The worse powersports dealer on earth. Terrible management style and culture.

Worst experience ever took my bike there for service they told me I needed a whole new carburetor for $1500. I took it to another shop and it was $140 to clean the fuel system.

I always go to RideNow Austin hoping to leave a 5-star review after receiving good service. Unfortunately, it seems like they don’t want that review. A week ago, I requested a quote to replace the rear tire on my BMW R1250GS Adventure. They emailed me the quote, I accepted it, and I asked for an appointment for today. I also added the annual service to the appointment. Today, I rode all the way there and first had to wait while they tried to figure out who the correct BMW service advisor was. Once he finally came over, he told me my rear tire hadn’t arrived yet. My question was simple: Why didn’t anyone email or call me before my appointment to let me know? No real answer. If a required part hasn’t arrived, that happens. I understand delays. But allowing a customer to ride to the dealership for a scheduled appointment when you already know you can’t perform the work—and not bothering to notify them—is simply poor communication. I lost at least two hours of my day for absolutely nothing. Thank you, RideNow Austin. Another completely avoidable customer service failure.

Called to see about getting tires and service said I had to call parts to see if they have them. Called parts who said he had them but I had to call service to set an appointment but he said 2 tomorrow would probably be ok but he’d have service call me. No call. I called service and asked if I had a 2:00 appointment and was told no but come in anyway they can work me in. I went in and service said yes I did have a 2:00 appointment. Then the price I had been quoted was a little over $200 for 2 tires. It was over $300 with all the “extras” like tire disposal etc. Broken processes, no one bothers to talk to someone else and no one seems to be paid to care. I told service about my experience and I was told, “we get all the heat from dissatisfied customers. I understand, you just need to vent”.

Great service on my 2018 rt Spyder! JD and Will listen to concerns and strife to fix problems and get me and my Spyder back on road

Totally lied with their pricing. Said " clear " price and just DMV registration, tag and tax. Had many made up fees included; Tax on my deposit, dealer inspection fee, set up fee, destination fee ( the bike was used, there should not be any destination fee, set up fee ), large fees to them self while say it is a processing fee to two other companies for doing filing the transaction, ect.

A Facebook Marketplace ad stated a sales price of $9,399 plus sales tax and registration. After several message exchanges I agreed to that pricing. As I was driving to finalize the sale of this ATV the sales person Jayden Harper messaged to inform me he was mistaken on the pricing and that it's now $10,599. It was the classic deceptive sales practice called bait-and-switch. The Federal Trade Commission needs to start applying heavy fines on these powersport companies. They have gotten away with this deceptive sales practice for far too long!! Check their BBB Business Profile: Rated F File a Report with the Federal Trade Commission.

Trash never go here I went there with more than enough cash for a motorcycle he didn't even know what I had in my pocket before he talked me into not buying from there piece of s*** named Cameron run go to there are other location or Dallas Harley