RideNow PowersportsReviews of ridenow.com

Horrible experience with this dealership. We purchased a NEW Indian challenger on 11/20/24 and it completely stopped starting exactly 2 weeks later on 12/10/24. The shop wasn't able to pick up the bike until 12/20/24. Called the service center on 12/24/24 for an update because we never received a call to let us know the issue. Service tech explained the bike had a bad starter and that quality control has not been the same since Covid being the reason why a brand new bike would need the starter replaced. We then were told the bike would be ready the 1st week on January and today's date is 1/31/25. I'm just now getting the bike delivered back to me. It took me calling both Ride Now and Indian corporate office multiple times for them to tell me the bike has been finished since 12/24/25 and we just "dropped the ball" by not communicating with you for over 40 days to receive our bike back! How does a business operate day to day without communicating with the customer while having possession of something that they own! On top of all this we had title issues at the DMV because they got the address wrong and had to do an affidavit to correct it. I'm a completely understanding person when it comes to honest mistakes and things happening out of anyone's control but this has been the worst experience I've had purchasing a vehicle of any sort and it 100% could have been avoided with simple communication. I will be reaching out to the owner/operator Craig Keating of Ride now and Indians corporate office daily! until something is done about this situation. I was offered free T-shirts and a free maintenance check as compensation for this horrible experience and I'm sorry but a t-shirt for a situation like this does not work for me and I'm sure most would agree! I will be continuing to leave a negative review daily on all platforms I have access to until something is DONE!

Stopped in to checkout new Razor.. not my first.. I competitively race UTV’s..went to service to try to see about getting my Razor Pro R serviced and two guys on their phones young guy acted like I interrupted him was very rude and unprofessional asked a few basic questions about service and neither seemed to know much…the young guy at the counter should be somewhere else then service.. was even on his phone on EarPod … just not the same experience I had few months ago when I called and spoke to someone else in service

Worst experience at any dealership I been to. the paperwork was not thoroughly explained to me on each up charge they put on there. miscommunication. I have over a 700 credit score and the interest they wanted to give me was a 14.99 and a $2500 down payment. which they took out $2572 and the $72 was not authorized and although they refunded the $2500 they kept the $72 that the bank is disputing. the vehicle was very dirty when we arrived and they want]ed to charge a $885 cleaning fee. they charged $200 additional dealer prep fee on top of $500 for a battery for the vehicle. the vehicle was only $14000 and with all the adds on brought it to $18000. overall brings to finance would be $30000 on a used vehicle. please look over your paperwork before signing it. worst experience ever be aware of the scammers. this was the floor manager that did this deal. his name is Justin hood. watch out for scammers

The recording on the phone says they are open Tues - Fri 9am to 6pm. They are listed on Maps as being open 9am - 6pm. When i talked to them on the phone about bringing my bike in for new tires the GM told me 9am - 6pm. When i get there the next morning at 9:15am they're closed. One lone wolf tells me 10am. They just permanently lost a future customer. Worse yet, from all appearances on Google searches, the whole corporation is a scam. I found multiple phone numbers listed as their corporate hq. Two were disconnected, one was a totally different company. Needless to say, NO customer service or a way to lodge a complaint. Best bet, steer away from RIDENOW POWERSPORTS. Far away.

UPDATE: After I left this review i got a call from them and they agteed to remove most fo the fees. I don't know if it was related to the review or just me saying no to them? So I revised this to a 3 star based on the fact that you can negotiate away the nosie. Saw an ad for a bike and called in. I got a recording so i clicked on the ad in the website and got a callback the next morning. The guy confirmed they had the bike. He wanted to value my trade so i sent him all the info. No response for several hours so i tried calling back and no one was ever available to speak. When they did finally call me back the price was somehow over $2000 more. i asked to explain why and he rattled off crazy stuff like an 1100 bike checkout fee, a $500 battery warranty fee and over 500 documentation fees. I told him i live out of state and dont want his battery warranty and thats when he told me the fees are non negotiable. So be aware they will charge you $2000 in bogus junk fees that you cant avoid. I am going elsewhere and never going back.

If you want to get the worse service you can find at the highest prices!!!!! This is your service department. They take no responsibility for time, lack of communications, lack of requesting proper information for warranty, price gouge & have no clue how to treat customers. I have had unfortunately chosen to go here too many time and every single time I’m over charged, they under deliver, and the unit is in their possession for months!!!! Ride now McKinney needs to find a new business plan and figure it out. If zero starts was an option I would give them that !!! Follow up. Of course the response from you was also full of more lies then unit was dropped 3 weeks prior to Halloween October 15th not November 6th. My response to your service and timely manner of work is solely based on what I’m told by you or your service team and I was told it would be handled in a week or two. As for lack of communication in my part again that’s on you cause you all keep calling the wrong person to get answers and not me as I have instructed on several of my visits there. As for people like me it’s great we have an open forum to ensure that others don’t come to your business and end up with the same treatment. We have not only had one machine there we have brought 3-4 machines here and every single time it’s a wait well past what was told and prices way higher than any in the area. The machine is practically new and has 3 year warranty your saying it had those issues but I bet you really don’t know. As for picture prove me wrong and post them. I bet you don’t. I’ll continue to be sure no one I know visits this store again. You completely do a disservice to your customers.

Me and my dad went to ride now Peoria 10/26/24 and had the absolute worst experience. I decided to get a 2024 Kawasaki Ninja 500, sticker price was $5600. We were paying cash. After a few hours they had jacked up the price to be over $10,000 by this time we were so tired and pissed off so my dad said if they get it down to $9000 we would get it. So they did but they deleted any extras, like extended warranty and a new helmet. Then I was told that the bike has a 1 year warranty through Kawasaki. We were fine with that. I was told that since it was brand new, I would have to bring it in once I hit the 600 mile to have it serviced for the brake in. So a week later I made an appointment for the service. My dad said that we should have gotten an extended warranty but after being there for 7 hours trying to make a deal we were just trying to get out of there, so the sales, Travis, who was awesome from the get go, I told him to get some numbers together for the extended warranty. Mean while the service department was doing the break in service and then the finance guy, Mike, brought a paper with the amount of $3800. Which was for 3 years, I got my dad on the phone and he said that was way to much for a warranty. So we asked about a 2 year and Mike said it would be $3500. Wow, so we said if he can do a 2 year for $2000 we would. Mike came back and we signed the paperwork. Ok so we're good now, I thought, but no. Travis then said that I would have to pay $180 out of my pocket for the brake in service. I said that we just spent $11,000 cash and the service wasn't part of the warranty? He said no. I told him that I didn't have any money. So he went to the service and told them to put my bike back together because I didn't have the money. Then he told me that I shouldn't ride my bike to much until I can get the service done. So after paying $11,000 cash, they refused to throw in a stupid oil change $180, Later that night I was riding my bike on the freeway and then I couldn't down shift, the gears were going from 4 down to 2nd up to 3rd gear and then the bike stalled out. I called ride now and asked for Travis, he got on the phone and I told him what happened, he said what do you want me to do about it, I said get a tow truck and take it to the shop and have the service fix it and put the warranty to use. He said he can't do that. All they care about is getting your money and once they get it, your nothing to them.

The ad was incorrect that I responded to. Wrong UTV, year, price, etc. Sold me the incorrect unit. No apologies, no attempt to make things right. Then they wrote the contract wrong and sent it to the bank. Incorrect figures!!!!! Had to re-do contract after bank had set payment. This has been an absolute disaster and the customer experience has been the worst I have ever experienced. Will NOT do business here again.