Ride1UpReviews of ride1up.com

I have owned a Portola for myself and my wife for over the last year. I have almost 1000 miles on my bike and my wife has almost 700 miles on her bike. These bikes are very very reliable. I have only had to oil the chains and add air to the tires over the last year. The tires still have a lot of ware left. I have configured my bike for 10 PAS level and mostly keep the bike in PAS level 1 because the bike is so easy to ride. I typically get a ride distance of over 70 miles with the larger battery.

My roadster V3 has operated perfectly since I assembled it. I am a very experienced cyclist who still enjoys riding, but now I am now 77 and have an autoimmune disease. My roadster V3 has enabled me to ride further than I formerly did, and also when I do not feel great at the beginning of the ride. The low pressure tires and the nice components are just perfect for riding frequently. I rode 400 miles during the first two months.

Ride1Up makes really great bikes at unbeatable prices. My CF Racer 1 arrived quickly my door in great condition. I ended up having a few customer support questions and Thomas in San Diego responded to me the same day with answers. My dad is buying an E-Bike soon and I’m having him order it from Ride 1UP!

I am extremely impressed with the high level of technical support and customer service that Ride1Up staff consistently provide. Ride1Up stands by their products and that is evident by the way they carefully and thoughtfully guide you through a question or issue. I really appreciate that level of support in a company and it build confidence in the products I purchased from them.

Delightful bicycle. Easy assembly with only a flat tire as an imperfection. Quick and pleasant response to technical questions. Gives a nice extra boost to keep up on group rides.

My bike has been non operational for the majority of the 6 months that I have owned it. The piece of junk quit working just after the months that purchased it and they won’t refund it for one that works. Instead they have me chasing an electric issues that has me waiting on parts. Won’t purchase another product from them and highly advise no one else to. Worst BIKE EVER!

The bike came on time, in fact a little earlier than expected, pack very well with no problems or issues. I’ve now owned the bike for about eight months and over a thousand miles with no problems. Literally the best bike I’ve ever have ever owned.

We bought our first Ride1Up 700 in 2022 and loved it so much we just bought a new Portola. Ride1Up's bikes are top notch quality and their US based phone and email support, parts dept, and pre-sales team have all been incredible to wok with. Definitely a 5-star company!!