Rhino USAReviews of rhinousainc.com

This review is basically a follow up to my previous review. I did call as suggested, and after the rep "reviewed my claim" I was told my new straps would be on the way....that was weeks ago - nothing,, no tracking number sent to me - wish there was bigger soap boxes that we could just to get these cheating company's to do what they said they would do. Hope my feedback and frustrations saves others from being taken

I received my Rhino Ben in yesterday's (06-17-2025). It is extremely hard to keep on your hand and the advertising shows all of the fur goes to the center of the mitt and you can pull the fur off. NOT TRUE at all! Extremely disappointed in the product. It also came from China and took forever to clear “Customs” and receive it. A total WASTE of money. Basically a RIP OFF and if you return it the company states it must be in brand new condition. How do you try and then return in brand new condition?

Overpriced and overhyped. Tried to give them a second chance and woke up to finding out they just randomly cancelled my order that I was expecting to be delivered today. No email. Nothing. Only happened to to see the refund on my CC. Also their website is awful. No “my accounts” or anything to check order status or tracking. Don’t delete your email, bc it’s the only proof you will have.

Update. They got back to me and honored the warranty. I guess you just gotta be patient. Still only giving three stars due to wait time and quality of product.Got the retractable straps. Worked maybe 5 times. One broke completely and won't retract. The other is about to do the same. They will contact you once when trying to use the warranty. Just too ask for a video. Then nothing can't get a hold of anyone. Please don't waste your time or money on this company. It's sad that a USA company has a worst product and customer service then a Chinese company.

I ordered the kinetic rope and 10 minutes later decided I wanted to go with the 3”x30’ strap so I tried to cancel the kinetic rope. They told me it was too late to cancel. When I get the kinetic rope I’ll send it back and I’ll buy a different brand for my 30’ tow strap. This is the worst customer service ever. I would not recommend buying anything from Rhino or their tic toc shop

I received a pair of Rhino USA ratcheting transom tie downs. They have been in the water maybe 3 times since I got them. Went fishing last weekend and one of wouldn’t retract and the other one seemed to have a weak spring. Contacted them decent conversation at first then not so good. You have to jump through hoops to get anything replaced. Sent the video and then they wanted another video of how both weren’t working properly. In my opinion too much BS to go to just to get a replacement set. I’ve got other products from them but WON’T get any more Tim McGlade

After seeing an advertisement earlier in the year, I decided to give them a try. At one month a minor part although important broke. I filled out a warranty claim and received a system generated response. That was last month. Since then, I sent several follow up emails, requesting status update. No response. I tried calling but was only referred to the website for filling out a warranty claim. I went to facebook in an attempt to reach someone through there. No response. Did serveral follow ups on the same post. No response. Called I'll talk to someone at customer service. I was told they would personally take over the warranty and that in ten minutes time.I would have an email response. That was earlier this same week... no email arrived. It's now just short of one month. I'm done. I called today to tell them to disregard the warranty claim as their words were hollow. I will never, ever purchase from them again.

Buyer beware!!! I bought some retractable ratchet straps for my husband. They were wrong. I tried several times to contact the company for a return and so did my daughter. They refused to return any phone calls or emails that we sent and now it’s past their return policy time frame. Nice customer service.