Retro vGamesReviews of retrovgames.com

PLEASE DO NOT BUY FROM THIS COMPANY!!! I made the mistake of reading the reviews on the website ONLY, and not check around other areas. Please Look at the BBB ratings, look at Yelp, look at Google, LOOK EVERYWHERE. Read all the 1 star reviews, because those are honestly the true ones. I ordered a Nintendo DS Lite with 4 games on 11/26/2023. The game system came within a week, and had one game with it. I tried the one game to see if the system worked, and the game would not start. When I contacted them about getting a refund, they said nothing could be done until all the games arrived. EACH GAME CAME FROM A DIFFERENT PERSON OVER A SPAN OF 2 WEEKS. One even came from eBay. The system I received was white, and it was very old and yellowed looking. I understand the units are old, and will show wear, and discoloration, but this still had dirt in the crevices. I was able to clean most of it out myself which tells me no effort was made to clean it any better than it was. When I opened the system to see if it worked, the top part was wiggly and there was a crack in the back where the game goes in. There was a bump in the front of the screen from the crack that's in the back. This was going to be a Christmas gift so I was feeling really bad about how this was going to be received. I started calling around to game stores in my area to see if I could find another unit to replace this one. I had called Retro Vgames and told them my concerns. They told me once all the games arrived, I could start a refund ticket. I ended up finding a game system that was in excellent condition for only $99.00 and it even came with a game and a 1 year warranty. I contacted Retro Vgames again, and told them I would be returning the game system and keeping the games, so if they could just refund the money I paid for the system I had to replace I would be happy with that. I paid $139 for the game system along with the 4 games. They sent me all the information to return and get my refund. I am now at 11 days, excluding all the holidays, and I still have not received my refund. They will not answer my calls anymore. *** I sent the system back 12/19/23. It was received and signed by them on 12/22/23. I received an email yesterday 1/09/24 telling me even though it has been "10 days", they still needed more time to process. ** in response, I have only been sending messages to that email. Day 14. No refund**

I received everything but on different days. I was scared for a second because of the reviews I read. I didn’t see if Retro Vgames were legit before I made the purchase but I’m glad to say everything worked out on my end.

The gameboy color game I bought was a bootleg copy. The gameboy color I bought does not work and keeps resetting after 1-2 minutes of gameplay. I am also unable to save my game. Their site did not allow me to leave a review. Each of the products I ordered had over 95% 5 star reviews, so it seems they internalize bad reviews and only show customers positive reviews

Horrible customer service. No replies to emails. They actually don't sell anything that I can see. They take your money and buy the items from E-Bay. Bad quality items for high prices.

I ordered a Wii console and game disk for Christmas - I received the console but no game disk. After a dozen emails and calls I still have not received the game disk I paid for. My emails are going ignored. Trust me - DO NOT DO BUSINESS WITH THIS COMPANY

These guys are dropshippers. They buy from legitimate sellers on eBay and Amazon and try to scam the item away. They will then either dropship from a seller to your address or they buy or steal the item, get it sent to there place and send it directly to the customer for 3x the price. DO NOT BUY FROM THEM.

Please read and learn from my terrible experience! Absolutely terrible experience. Not only will I never order from RetroVGames again, I will encourage everyone I know not to and post a review on every available platform and possible location. They claim they have a rigorous process to make sure all equipment works properly, but they don’t ever see any of this equipment as it’s coming from people all over the country or world. I received the 6 items I ordered from 8 different individuals… none of which were RetroVGames. I ordered 5 games and an original NES with two controllers. The games came from five different persons. The NES console itself from a sixth. The two controllers from a seventh. And the power cord and A/V cables came from an eighth. When the equipment didn’t work they claimed again that all their equipment undergoes rigorous testing to ensure it works. Interesting… I wonder how RetroVGames performed that testing in 8 different locations all over the U.S. for my one order. The company is a scam.

Update December 24, 2023: Yeah no, didn’t get the rest of my order, so I’m calling them scammers straight up. If you want more context read the rest, but if you don’t feel like reading, don’t buy from these people. Don’t spend over 300 like I did. You won’t get your things. I bought a 3DS, two games, a case and an sd card. First and foremost, the prices are genuinely insane. Basically $100 for tomodachi life by itself, just to give you an idea. My order was supposed to arrive in 3-5 business days. The 3DS and it’s charger came on the third day, but nothing else did. When I was looking for them I saw that they sent a paper explaining how this might happen. That if you’re missing some items, they most likely got shipped separately. I was fine with this, but I wanted to call them just to make sure that’s what was happening. Went to call once, no answers. Called again a while later, still no answer. I was even making sure they were open, and left a voicemail. No response back. So at that point I just gave up and decided to wait the rest of the business days for the rest of the stuff to arrive. It’s now the last day as I’m writing this at around 2am in the morning. If my things don’t come today I’ll chalk it up to being a straight scam. I even called again today and still no answer. My tracking was even temporarily deactivated for a couple of minutes before I could see it again. The way the tracking looked, it made me think all of the things were delivered on the same day. I’m extremely disappointed and I advise that you don’t buy from them. The fact that they even have to tell you that shipments like this will happen, without proper tracking of the items, means that it happens way too often and is way too risky. Spent over $300. Surprised that it even came with the charger to begin with. Don’t buy from them, seriously not worth your time, and especially your money.