Retro vGamesReviews of retrovgames.com

Response from Retro vGamesJan 13, 2024

Hi Jessica, We are sincerely sorry for the disappointment and inconvenience you've experienced with your order and the lack of communication from our side. This is not the level of service we strive to provide, and we understand your frustration. To expedite the process, we kindly ask you to please contact our customer service team at [email protected] and we will ensure immediate assistance. We apologize for the inconvenience again and are committed to making things right. Best regards, Retro vGames Team

Response from Retro vGamesJan 13, 2024

Hi Daniel, We deeply regret the inconvenience you've faced and we sincerely apologize for the lack of communication from our side. This is not the experience we intend to provide. While there is no excuse for canceling an order without any communication, there are a couple of reasons why we cancel an order and we would like a chance to explain two main reasons. We have multiple warehouses and we ship items directly from the warehouse, where they are available. While we do our best to stay on top of our inventory list, sometimes mistakes happen and if our team finds that an item is out-of-stock, they cancel the order. This can cause a rise or decline in price when new items come in our stock. The other main reason why we have to cancel an order is that before sending out an order to our customers, our Quality Assurance department inspects and checks every item to make sure they are up to the mark and if they find that there are issues and no other replacements are available, they cancel the order instead of sending it out which can cause an inconvenience for our customers. We apologize again that your order was canceled without any notice and we appreciate you taking the time to bring this to our attention as this is going to help us improve our services. We sincerely hope that you give us another chance! Best regards, Retro vGames Team

Response from Retro vGamesDec 15, 2023

Hi, We deeply regret the inconvenience you've faced, and we sincerely apologize for the lack of communication and the issue with the game. This is not the experience we intend to provide. Please accept our apologies for any delays in responding to your inquiries. We are committed to resolving this matter promptly and ensuring a satisfactory resolution. Our customer service team will be reaching out to you shortly to address your concerns and provide the necessary assistance. Your feedback is invaluable, and we appreciate your patience as we work to make things right. If you have any additional details or concerns, please feel free to share them with us. Best regards, Retro vGames Team

Response from Retro vGamesDec 15, 2023

Hi Lizzie, We are sincerely sorry for the disappointment and inconvenience you've experienced with your order. This is not the level of service we strive to provide, and we understand your frustration. We take your concerns seriously and are actively investigating the issue. Our customer service team is committed to resolving this matter promptly. Please accept our apologies for any delays in providing the return label. To expedite the process, we kindly ask you to check your email (including spam/junk folders) for the return label. If you haven't received it, please contact our customer service team at [email protected] / 423-873-8768, and we will ensure immediate assistance. We appreciate your patience and are committed to making things right. Best regards, Retro vGames Team

Response from Retro vGamesDec 15, 2023

Hi Ryan, We're genuinely sorry for the delay in your order and any frustration it has caused. We value your feedback and are actively working to address the situation. Our aim is to provide a positive experience for our customers, and we apologize for falling short in this instance. If there's anything specific you'd like us to address or if you have further concerns, please reach out to our customer service team at [email protected] / 423-873-8768. We appreciate your patience and the opportunity to make things right. Thank you for bringing this to our attention. Best regards, Retro vGames Team

Response from Retro vGamesNov 25, 2023

Hi Barbara, We are sincerely sorry to hear about the issues you've encountered with your recent purchase, and we apologize for any frustration or inconvenience this has caused. This is not the experience we aim to provide, and we take your concerns seriously. To address this matter promptly, we would appreciate it if you could share your order number or any relevant details about your purchase. This will enable us to investigate the situation thoroughly and take immediate corrective action. Rest assured, we are committed to making things right for you. Our customer support team is here to assist you, and we are actively working to resolve the issue and provide a suitable solution. Please reach out to us at [email protected] / 423-873-8768 so that we can expedite the resolution process. We understand the impact on your experience, and we are dedicated to rectifying the situation. Once again, we apologize for any inconvenience you've faced, and we appreciate your patience as we work to address and resolve this matter. Regards, Retro vGames Team

Response from Retro vGamesNov 25, 2023

Hi Sheraz, Thank you so much for sharing your awesome experience with us! We're delighted to hear that your recent purchase was met with fast delivery and that the console is working perfectly. Our team is committed to providing efficient customer service, and it's fantastic to know that we could meet your expectations in that regard as well. Your positive feedback motivates us to continue delivering the best service possible. If there's anything else you need or if you have any suggestions for improvement, please feel free to share. We appreciate your support, and we look forward to serving you again in the future. Happy gaming! Regards, Retro vGames Team

Response from Retro vGamesNov 13, 2023

We are delighted to inform you that your order has been successfully delivered! We hope it reached you in excellent condition and that you are pleased with the speedy service. At Retro vGames, we strive to ensure timely deliveries, and we're thrilled that you experienced just that. If there's anything else you need or if you have any feedback to share, please feel free to let us know.