Retro vGamesReviews of retrovgames.com

Response from Retro vGamesFeb 9, 2024

Hi Reino, We're deeply sorry for the disappointing experience you've had. This is not the level of service we strive to provide at Retro vGames. We do mention in the description of the Nintendo 3DS this. Here is what is written in the description "Please note that this console is a Japanese console. It has been converted to US Firmware and cannot work with the eshop. Otherwise, the functionality is the same. Please note: Photos are for reference only." We do offer 121 days of replacement warranty and 30 days refund. Please reach out to us at [email protected] with your order details, and we'll do our utmost to resolve this matter promptly. Regards, Retro vGames team

Response from Retro vGamesFeb 2, 2024

Hi Karl, We're deeply sorry to hear about your negative experience. At Retro vGames, we take customer satisfaction very seriously, and it's disheartening to learn that your experience did not meet your expectations. We want to assure you that we never intend to deceive our customers, and we're committed to resolving any issues promptly and fairly. We apologize for any inconvenience you've faced with your order, and we're here to make things right. Please share your details with us here or reach out to our customer care team at [email protected] again with your order details, and we'll do our utmost to address your concerns and ensure a satisfactory resolution. Once again, we apologize for any frustration this has caused you, and we appreciate your patience and understanding as we work to improve our services. Best regards, Retro vGames team

Response from Retro vGamesJan 29, 2024

Hi Christopher, We're sincerely sorry for the inconvenience you faced with your recent purchase. Your experience doesn't meet our standards, and we apologize for any frustration caused. We're actively addressing the issue with your refund and will expedite the process. If you need further assistance, please contact us at [email protected]. Thank you for your patience and understanding. Best regards, Retro vGames team

Response from Retro vGamesJan 26, 2024

Hi Eric, We're truly sorry to hear about your frustrating experience with us. We understand your frustration. We clearly mention the prices of all of our items. We have teams in all of our warehouses that check each and every item before they are shipped out but we have observed that the items can get damaged during shipping. We truly apologize for the lack of communication from our side. It is not at all the type of experience we want our customers to have. Dealing with such a situation can be incredibly aggravating and disappointing. We request you to please email our customer care team just one more time at [email protected] with your order number along with pictures of the items showing the condition of the items and our team will expedite resolving your issue. We again apologize for this experience and hope that you will give us a chance to make this right. Regards, Retro vGames team

Response from Retro vGamesJan 25, 2024

Hi Jake, We sincerely apologize for the inconvenience you've faced and understand your frustration. There must have been some misunderstanding about this and we apologize for this issue! Please accept our assurance that your refund is a top priority. Kindly contact our customer care team at [email protected] with your order details again, and we will investigate and expedite the resolution. We appreciate your patience and the opportunity to make things right. Best regards, Retro vGames team

Response from Retro vGamesJan 22, 2024

Hi Wendy, Please accept our apologies for the inconvenience. We assure you that we never cheat/scam our customers. Please send your concerns to our customer care team at [email protected]. They'll assist you promptly. Best regards, Retro vGames Team

Response from Retro vGamesJan 20, 2024

Hi Wyatt, It's disheartening to know that the N64 console and accessories fell short of your expectations, and the condition of the games was not up to the standard we aim to maintain. We genuinely understand your frustration, and appreciate you sharing your experience. Your feedback is crucial for us to address and improve our services. We're sorry for any inconvenience caused and wish we could have provided a more positive experience for you. We request you to please reach out to our customer care team at [email protected] again with your order details and we will expedite resolving your issue and make this right! We apologize for the inconvenience again and assure you that we are committed to making things right. Best regards, Retro vGames Team

Response from Retro vGamesJan 17, 2024

Hi Chase, We genuinely regret the unpleasant experience you've encountered, and we deeply apologize for any inconvenience it has caused. For a swift resolution, we kindly request you to contact our customer service team at [email protected]. This will allow us to thoroughly investigate the matter and take prompt corrective measures. We apologize for the inconvenience again and assure you that we are committed to making things right. Best regards, Retro vGames Team