Residence SupplyReviews of residencesupply.com

excellent customer service, very quick response

Really love this light and it’s utilized more than my regular lights in my home.

The switch I received was broken. They responded right away to help me and sent a new switch out as soon as it was determined the switch was faulty. Great customer service. I am buying 1 switch a month until I have them all replaced. So far I love the look and quality!

We had an issue with our shipping and Joseph went above and beyond to take care of our order. He followed up without prompting and made us feel sincerely taken care of. Would definitely recommend!

Beautiful products, great customer service.

The product and quality is stunning

Love my new lamp! The only tough thing was the instructions were super minimal - I eventually figured it out, but would have loved a little more detail on the install instructions - and a warmed light bulb, but overall I am LOVING my new lamp & the vibe in my dining room.

They dropship from China and the quality is terrible, especially for the price, but what's worse is the service. Ordered 3 lamps, copies of famous lamps (sorry, don't judge me on that..). Within the first week, I asked them if it wouldn't arrive within 4 weeks, I'd need to cancel it bc I'd be gone from home for a few weeks and wouldn't be able to protect from package theft (live in a major city). They said they'd expedite it but it was within quality control... I thanked them for expediting. Second week, checked in, still in quality control.. Third week, checked in, they said it's in "final stages of quality control" and would be shipping soon. By this time I stop believing it bc it's the same line and nothing has changed, and I don't want to risk packages being stolen while I'm away. I ask them to cancel. No response for a few days. Then 2 days later I get told it's already been shipped and with customs. By this time I'm about to leave and I'm asking why it's now been shipped after I asked to cancel, but get told there's nothing they can do now, and I'd just have to receive them and then I can return it if I want to....... Fast forward, 1 of 3 items gets delivered, it's an expensive replica (should have just paid for the real thing, I'm learning), I drive 5 hours back home (and another 5 hours back to my vacation spot afterwards) bc I'm already gone, bc I dont want it to get stolen. Turns out, there's a heavy metal base which wasn't secured and it was bumping up and down the entire package and snapped the lamp completely in 2 spots. To their credit, they say I don't need to return this item bc it's literally trash at this point. Other two items arrive at later times while I'm away still, so I haven't received them bc I'm not back, but it gets escalated to a manager, who reminds me that "loss is not their responsibility, or loss due to wrong address". I remind her it's not the wrong address, and that I asked to cancel it. She said it's the customer's responsibility to make sure someone is able to receive it -- however, when items arrive at a surprise/unpredictable/unknown timeline after more than 4 weeks -- and I've already told them in the first week it would need to be cancelled if later than 4 weeks..... and I actually asked to cancel it (despite their attempts to appease and delay this in the first weeks)....... -- how is a customer supposed to be able to make sure someone is able to receive it when it's some random time way in the future but you just have to be there???? And I did try to make sure BY CANCELLING THE ORDER well in advance, but got the runaround or words about quality control, or just simply not answer and a delay.... until it was "too late" to cancel. They said it's my responsibility to contact Fedex (which, btw, it's not even apparent the tracking is fedex from the chinese dropshipping tracking number at first), but Fedex actually says only the shipper can make changes. But Residence supply says it's out of their control once shipped. Anyway, save yourself the headache and the money. I'll just get the real thing in the future. From the broken piece that I drove 5 hours back (10 hours total) in order to save, the quality is terrible, not just the packaging itself. You can tell there are paint seams, the wood is joined inelegantly and that's probably why it snapped easily, and overall quality is not what the pictures show online. It's also overpriced for the quality (even if it didn't get snapped and broken), and the service isn't terrible so they can't say they charge for the service..... Didn't order light switches or installations so maybe those are better, but the customer service is abysmal, especially in terms of putting the blame back on me -- when they delayed and are hiding behind policies which make sense given a normal shipping timeline, but not this Schrodinger's cat of dropshipping.