Residence SupplyReviews of residencesupply.com

Response from Residence SupplyNov 25, 2025

Hi there, We’re truly sorry to hear about the experience you’ve had — receiving damaged items and not getting a timely resolution is absolutely not the standard we aim to uphold. We sincerely apologize for the inconvenience and frustration this has caused. To help us look into this right away and provide a proper solution, could you please share your order number with us? We want to make sure this is resolved for you as quickly as possible. Again, we apologize for the inconvenience and appreciate the chance to make this right. Sincerely, Residence Supply

Response from Residence SupplyNov 25, 2025

Hi Megan, We’re very sorry to hear about your experience, and we sincerely apologize for the inconvenience this has caused — especially on a time-sensitive project. This is not the level of service we want any of our trade partners to encounter. Upon checking, the representative you spoke with did their best to waive the restocking fee for your order, and while we do have to adhere to our return policies, the fee was lowered significantly to help accommodate your situation. We understand how frustrating unexpected delays can be, and we truly regret that the timing affected your project. We value our trade clients deeply, and we’d really like the opportunity to make this right for you. If there’s anything more we can do to support you, please let us know. Sincerely, Residence Supply

Response from Residence SupplyNov 24, 2025

Hi Chris, Thank you so much for sharing your experience with us. We’re thrilled to hear that Luis was quick to assist you and kept everything moving smoothly with your shipment. It’s wonderful to know that his responsiveness made your experience even better — we’ll definitely pass along your kind words to him. Sincerely, Residence Supply

Response from Residence SupplyNov 23, 2025

Hi Will, Thank you so much for sharing your feedback. We’re happy to hear that you found the pieces well-made and beautiful. Your note about the finished wall is also super helpful for other customers to know — we appreciate you pointing that out. Sincerely, Residence Supply

Response from Residence SupplyNov 23, 2025

Hi Rachita, Thank you so much for sharing this! We’re happy to hear that David was prompt and helpful — we’ll be sure to let him know about your feedback. We truly appreciate you taking the time to leave a review. Sincerely, Residence Supply

Response from Residence SupplyNov 23, 2025

Hi Amanda, Thank you so much for your review. We’re really glad to hear that your concerns were consistently addressed — that’s exactly the kind of experience we aim to provide. We truly appreciate you taking the time to share this. Sincerely, Residence Supply

Response from Residence SupplyNov 20, 2025

Hi there, Hi there, thank you for sharing this with us. I’m really sorry to hear about your experience — this is definitely not the level of service or quality we aim to provide. We’d love to take a closer look and make this right for you as quickly as possible. Could you please share your order number with us? This will help us check the status of your light, confirm the product you received, and resolve the issue immediately. We’re here to help and we truly appreciate the chance to fix this for you. Sincerely, Residence Supply

Response from Residence SupplyNov 23, 2025

Hi there, Thank you so much for taking the time to share such a thoughtful and detailed review. It truly means a lot to us, especially coming from a long-time client like you. We’re really grateful for your continued trust and for recognizing the improvements we’ve worked hard to make over the past months — from product quality and lead times to overall customer service. We’re also honored to be part of your design journey and appreciate you recommending us to fellow designers. Feedback like yours helps us grow even further, and we can’t thank you enough for it. Sincerely, Residence Supply